How do I perform a traceroute?

Category: Troubleshooting
A traceroute provides us with data on the route your computer/internet provider is taking to reach our server (essentially which roads it’s taking). To conduct a traceroute please follow the instructions below.

Windows

  1. Open the command window by clicking START, then RUN (you may need to search for it). Type CMD, and click OK.
  2. In the command window type “tracert yourdomain.com” and press enter. Substitute yourdomain.com in for your websites domain.
  3. To copy the results right click the command window, select mark, highlight the text and right click again. You can then post the results where you need them (such as a support request).

Note: Change yourdomain.com to your real domain name.

MAC OSX

  1. Go to the Applications folder, then Utilities, then Network Utility.
  2. Click on the traceroute tab and specify your domain name.
  3. Click Enter