Ordering a Microsoft 365 subscription

Ordering a Microsoft 365 subscription with Synergy Wholesale begins by creating a client within the Microsft 365 section of the Synergy Wholesale Management Section. If you haven't yet created a client yet, please review our guide on the process of creating a Microsoft 365 client.

Step one: Ordering the subscription

To order a new Microsoft 365 subscription, please follow the below steps:

Create a new Microsoft 365 Client or navigate to the existing Microsoft 365 Client via the Synergy Wholesale Management System.
Select 'Add New Subscription'.
Choose the Subscription type 'Microsoft 365' followed by the relevant Microsoft product you would like to order.
Choose the number of seats/users you would like to order for your end-user.
Select 'Purchase Subscription' and please allow time for the order to process.

Once you have successfully ordered your first subscription for the client, their Microsoft 365 account and unique domain can take up to 5 minutes to provision.

Step two: Accepting the Microsoft Customer User Agreement

Once provisioned, to ensure that your licenses that you have purchased are correctly assigned and working, please click here to go directly to agree to the customer agreement. Alternatively, head to Billing → Partner relationships to accept this agreement.

Note: This step is crucial as your service will not work without the agreement accepted.

We will send out an whitelabelled reminder email (Email template MCuA Reminder) every 24 hours if this isn't accepted as the product will not work until this is accepted. As always, you can adjust the email template under Account Functions → Email templates → MCuA Reminder to your styling.

What is the Microsoft Customer User Agreement?

This agreement allows us to manage the licenses for the Microsoft 365 products in your tenancy that you purchase through us. So when you purchase or remove a license through us, this will be reflected in your tenancy. This is a one time agreement so you don't have to accept this every time you purchase a license. Once accepted, it may take up to 10 mins for the licenses that you have purchased to be added to your tenancy and you'll be ready to add your domain!