How do I cancel a Microsoft 365 subscription?

Note: The below advise only applies for Synergy Wholesale partners. If your Microsoft 365 subscription is not held with Synergy Wholesale please contact Microsoft or your reseller.

Cancelling a Microsoft 365 subscription is an entirely automated process; you may complete this via the Synergy Wholesale Management System. To cancel a Microsoft 365 Subscription, please follow the steps outlined below:

Login to the Synergy Wholesale Management System.
Navigate to Microsoft 365 located within the menu on the left-hand side.
Select 'Manage' located next to the client you would like to manage a subscription for.
Click on the subscription you would like to cancel under the 'Microsoft 365' tab.
A collapse of options will appear, select 'Cancel Subscription'.
Read the important information table and provide a cancellation reason.
Select 'Cancel Subscription'.

Nothing further is required at this point. The service will remain active for the remainder of the paid term before cancellation.

Can I recover the service after cancellation?

Microsoft maintains a 90-day retention period for customer data, and as such, if you purchase the same SKU (product) within this period, your data and user license agreements should be automatically restored. If it has been more than 90 days, your service will be unrecoverable and all data will be erased.