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How long does the ordering and validation process take?

Once an SSL certificate order has been placed and configured through either the Synergy Wholesale management system, our API or through WHMCS plugins, it is submitted to the SSL Certificate Authority (CA) for processing.

At this point of time, the SSL CA will undertake the validation process to ensure it’s being rightfully issued.

The first step for SSL validation is an email is sent to webmaster@<<>>, with a confirmation link that is required to be clicked in order to validate the domain name.

If you have ordered a Domain Validation (DV) SSL certificate, the certificate is usually issued within 15 minutes of when the confirmation link is clicked. Organisation Validation (OV) and Extended Validation (EV) SSL certificates will take longer and the CA will contact both the email address supplied in the Certificate Signing Request (CSR) and the webmaster@<<>> email addresses.

As mentioned, Extended Validation (EV) undergo further verification – that includes verification of the domain name, organisation validation and DUNS validation. As the processing is more comprehensive, it can take up to 10 business days (where all documentation is promptly supplied by the client to the CA).

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