Chat with us, powered by LiveChat Installatron is returning a PHP error, what do I do? - Synergy Wholesale

Installatron is returning a PHP error, what do I do?

Category: Troubleshooting

If Installatron returns an error similar to this “Installatron cannot install to an account that is having PHP errors. Please contact your provider” this can be caused by a number of things.

  1. You have a .htaccess in your /public_html folder (or possibly even above that) which is redirecting all requests for files and directories into another application already installed.
  2. You have a .htaccess which has legacy ‘php_flag’ values uncommented in it – suPHP doesn’t allow php_flag values in .htaccess files on our server so move all of your php_flag values to a php.ini file instead.
  3. The permissions on your account are incorrect (this can happen if you manually set permissions on files via FTP or SSH access); your public_html should be set to a chmod file permission set of 750.

If your issues are still unresolved please lodge a new support request through your Synergy Wholesale System account.

More Info Request
  • Select All
  • Sample Pricing Guide
    Due to the nature of our services as a wholesale provider, we do restrict full pricing from being released. You can request a sample pricing guide to give you some insight as to what you can look forward to by becoming a partner with Synergy Wholesale.
  • API Information
  • Whitelabel Billing Information
  • Migration Process
* Required
Thank you for submitting a More Info Request!
An email will be sent to you shortly with the requested information.
Begin your 7-day free-trial today!
Get Started