My domain name has been stolen, hijacked or transferred from me, what do I do?
If your domain name has been stolen, hijacked or transferred but remains with Synergy Wholesale when you perform a lookup via WHOIS you should contact us through your Synergy Wholesale partner account by submitting a new support request.
We can investigate this issue for you to provide as much information as we can within the realms of privacy law, however we cannot guarantee reversal of actions – this will be determined at the time of investigation based on facts available to us. It may also require providing us documentation through our recovery process.
In the event your domain name has been transferred to another domain name registrar, the situation then falls outside of our control and you will be required to submit a Dispute Resolution to an approved provider. An overview of this process can be viewed here as published by ICANN, The policy body for gTLD and newTLD domain strings
In order to submit a DRP complaint you’ll need to follow a slightly different process depending on the type of domain name involved.
Where the registration type is a gTLD or newTLD (.com, .net, and any newTLD mentioned on this site)
In order to start the Dispute Resolution Policy process for a gTLD or newTLD you can follow the links below for the World Intellectual Property Organization (WIPO)
World Intellectual Property Organization – Submit a Complaint under the Uniform Domain Name Dispute Resolution Policy (UDRP)
Where the registration type is a .AU domain (.com.au, .net.au etc.)
The process is similar but the rules and procedure differ from a normal DRP. Where a complaint will need to be submitted through an approved provider to begin an AU Dispute Resolution Process. Either of the below can be used for .AU complaints:
Resolution Institute – Domain name disputes in Australia