Submitting an email migration request

What we need

For us to complete a migration of email data over to our platform, we’ll need the following from you:

• The IP Address or Hostname of the email server that you are migrating away from
• The usernames and passwords for each of the accounts you want to migrate

There are also some special considerations, such as:

• We must be able to connect to the old email service via IMAP
• If you’re wanting emails moved from Gmail or Google Workspace, you must ensure that you have:
  • Enabled IMAP Access
  • Allow less secure apps

Submitting the request

We’ll just need this information submitted to us in an eTicket. Here are the steps:

1. Login to your Synergy Wholesale account
2. Click on Support Centre top the left of the page
3. Click on New Request
4. Fill out the form like so:
   1. Subject: This can really be whatever you like, but “Migration Request” is suggested
   2. Department: Select Support from the drop-down menu
   3. Service: Input the service you want to migrate to
   4. Description of Query: Please provide the details requested under What we need above
5. Click Submit New Request