Account Management

There are 16 article(s) in this category.
Consolidation of .au domain names from legacy 'ventraipwholesale' accreditation
On 14 February 2018 any legacy domain name held in the accreditation of VentraIP Wholesale will be transferred to Synergy ...
Where do I find a domain name certificate?
With all .AU domain registration a certificate of registration is supplied. This is initially sent to the registrant ...
How do I view a list of my transactions for domain name renewals, etc?
Within your Synergy Wholesale System account you are able to see a history of each transaction for domain ...
How do I change my Synergy Wholesale System administrator password?
You may update your administrator/primary password via your Synergy Wholesale System account: Login to your Synergy Wholesale ...
How do I lodge a complaint?
In the event you're unsatisfied in any way with your service with Synergy Wholesale we would love to ...
I have forgotten my Synergy Wholesale System password, how do I reset it?
Forgetting your password isn't uncommon, so it's easy to resolve. Please follow these steps: Proceed to the Synergy ...
What SPF records should I set on my primary domain which dispatches emails from the Synergy Wholesale System?
As you will be setting your email address as the source of all emails our system sends to ...
How do I give you information to pass onto my clients who contact Synergy Wholesale?
Sometimes clients or their developers will contact the Registrar on Record for queries on domains. As you are ...
How do I update my account contact information?
Keeping your account contact information up to date is critical. Every time you change your address, email address, ...
How do I keep my Synergy Wholesale System account secure?
There are a few key steps you can take to keep your account secure: Set a strong password ...
Can I enable two-factor authentication on my Wholesale System account?
Yes, you can. Two-Factor provides enhanced security for your account and only allows the person who has the ...
How do I respond to my open support request?
Once you receive a response from us for your support request, an alert will go to your primary ...
How do I get support?
If you haven't been able to find the answer to your question in our FAQ or via your ...
Why am I seeing a 'You have been blocked for too many failed attempts' message?
In the interests of providing protection to your Wholesale System account, we implement brute force protections to block ...
Why am I seeing a 'Too many $_POST Requests' message?
For your security, if you attempt to send too many post requests to any part of the Synergy ...
How do I customise the emails which are sent to my clients?
All of the emails Synergy Wholesale sends to your clients are white label, and you can fully customise ...