Troubleshooting

If you have recently moved to us from another web host, migrated between servers or you've changed a DNS entry, you may need to clear your DNS cache to remove a stale DNS record. Whilst clearing your DNS cache will more often than not correct a DNS related issue, if your ISP (internet service provider) still has a DNS cache of their own you will have to wait for that to flush as well which is beyond your control.

Sometimes when using various PHP Content Management Systems; such as Wordpress, you may encounter errors stating that you have exceeded the PHP memory limit. The error can look very similar to this: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 71 bytes) in /home/user/public_html/index.php on line 744 The above error is very simply to overcome through increasing your PHP memory limit.

If Installatron returns an error similar to this "Installatron cannot install to an account that is having PHP errors. Please contact your provider" this can be caused by a number of things.

A traceroute provides us with data on the route your computer/internet provider is taking to reach our server (essentially which roads it's taking). To conduct a traceroute please follow the instructions below.

A ping tests the connection between two networks (your computer and our hosting server) by sending packets to a host and then reporting the time it takes to get a response This allows us to see where your computer is going looking for the website (the IP), if you're reaching our server, and if there's any dropped packets. To conduct a ping please follow the instructions below.

Each time you visit a website your web browser will cache some of the data (that is, it stores it), to allow for quicker loading in future so it doesn't have to download the sames files all over again. Sometimes this can cause issues where you're making changes to your website on the server, but your browser might not necessarily instantly see that.