Two Factor Authentication is enabled on all accounts to ensure access to the details and functions inside your account is kept secure. The default method is Email authentication which will send a unique code to your account email for validation.

Adjusting the two-factor account authentication Method

We support multiple methods of Two-Factor Authentication, you can switch to your preferred method at anytime as well as configuring a backup method. Once you've successfully logged into your Synergy Wholesale System, via the menu please go to User Security >> Two-Factor Authentication. There you will select the option you would like to use for receiving your code: Authentication App: Your code will be delivered via a smart phone application.

• Download the Google Authenticator application for your iOS device or Android device, or the Authenticator application on your Windows Phone device.
• Click Enable.
• Using the Authenticator application on your smart phone/tablet setup a new account.
• Scan the barcode you are presented within the Wholesale System.
• Enter the code that is generated by the Authenticator application to verify it is working as intended.

Email Authentication: Your code will be delivered via email.

• Enter the email address you wish to use.
• Click Enable.
• Enter the code that you received via email to validate that you can successfully receive codes via this method.

SMS Authentication: Your code will be delivered via SMS.

• Enter the mobile number you wish to use.
• Click Enable.
• Enter the code that you received via SMS to validate.

Once you've completed the validation, when you next login to the Wholesale System you will be prompted to enter your username and password, and then a two-factor code that is generated by the option you setup earlier. If you're on a computer or device which you trust, you may select the "Remember computer for 30 days" and you won't be prompted to enter your two-factor code until the time has lapsed. We do not recommend enabling the remember computer functionality on shared or public devices. 2FA settings are independent so it’s worth ensuring your Additional Users enable two factor as well. You can view the 2FA status of accounts via the user options here: https://manage.synergywholesale.com/home/account/options#users  

If you need any assistance managing your two-factor authentication setup, feel free to get in touch with our support team via a Support Request, Livechat or by calling us on (03) 8399 9483.