VPS

This guide will go over how to log in to WHM (Web Host Manager) and provide some tips for first-time users. Accessing WHM To access WHM, the easiest way is through your Synergy Wholesale account: Log in to your Synergy Wholesale account.

This guide will go over navigation within WHM (Web Host Manager) and some of its features. This requires you to log in to WHM. If you haven't logged in yet, please refer to our WHM Logging In guide first.

This guide will go over our recommended initial configuration steps after logging in to WHM, If you haven't logged in yet, please refer to our Accessing WHM guide first. Initial Configuration Steps We recommend going through the following initial configuration steps to ensure your WHM/cPanel server is set up correctly: Hostname Note: This step is only required for Self Managed VPS users, as our Fully Managed VPS users will have this set up for you.

This guide will go over creating and managing account packages in WHM. This does require you to be logged into WHM.

All our SMVPS plans are hosted on Sydney-based servers within a 100% redundant network and utilise Intel Xeon Platinum CPUs and RAID 10 Samsung SAS SSDs. The exact resources allocated to your VPS will depend on the chosen plan and can be viewed in full within the Synergy Wholesale Management System by clicking 'Purchase'  Currently we offer three SMVPS configurations all utilising the previously mentioned premium hardware.

All our Fully Managed VPS plans are hosted on Sydney-based servers within a 100% redundant network and utilise Intel Xeon Platinum CPUs and RAID 10 Samsung SAS SSDs. Our 100% Australian-based support team monitors these plans 24/7 to ensure the safety and uptime of your most important clients and data.

This guide will go over creating and managing cPanel accounts within WHM. If you haven't logged in yet, please refer to our Accessing WHM guide first.

What addons are available for my VPS? Self Managed VPS Plans The following addons are available for Self-Managed VPS services that do not already have these installed: Complete Security Suite which includes: ImunifyAV+ Anti-virus Monitoring Fortinet Hardware Firewall Halon outbound Email Spam Protection Acronis Backups Fortinet Hardware Firewall Nagios Service Monitoring LiteSpeed Web Server + LiteSpeed Cache CloudLinux & Kernelcare (AlmaLinux 8 servers only) Installatron (AlmaLinux 8 servers only) Additional cPanel Account Licences Fully Managed VPS Plans Fully Managed VPS's already include all the above addons however there are some differences: Complete Security Suite: Instead of ImunifyAV+ we use Monarx for Anti-virus.

What is included in the Complete Security Suite? The Complete Security Suite is a bundle of security related addons that can be purchased for your Self-Managed VPS.

About cPanel Licenses cPanel licenses can be purchased for VPS's in various tiers based on the number of accounts you'd like to use. Each license has a maximum number of accounts and customers will be unable to add any further accounts if they reach the limit.

What is Installatron? Installatron is an application installer that allows you to quickly and easily install a variety of web applications, including content management systems (CMS), blogs, forums, eCommerce platforms and more.

What is LiteSpeed Webserver? By default cPanel/WHM comes with Apache as its web server option; LiteSpeed is the step up from this, providing a more robust back end that can take more requests and concurrent load with much less effort.

What is Nagios Service Monitoring? Nagios is a powerful monitoring system that enables organisations to identify and resolve IT infrastructure problems before they affect critical business processes.

What is Halon Outbound Spam Filtering? Halon Spam Filtering (part of our Security Suite Addon) performs scans and checks on all mail leaving your server, taking out anything it suspects as malicious and puts it aside before going through the outbound queue, which stops potential phishing or malicious email messages from ever reaching the internet.

This article will go over the key features and traits between our Self Managed VPS and Fully Managed VPS product range, providing some information on what you can expect from each. Self Managed VPS A Self Managed VPS is a VPS that is managed by you or your Systems Administrator (IT person).

What is Virtual Network Computing? (VNC) VNC stands for Virtual Network Computing, this is essentially a desktop sharing system that allows you to attach a virtual monitor and control your server as if you are directly in front of it.

When you have provisioned your new Self-Managed VPS, it is critically important to secure it sufficiently to minimise the potential for it to be hacked. By ensuring it is secure, you protect both your data and our network from malicious use.

This guide will cover how to use Acronis Backup with your Self Managed VPS service through WHM and completing a restore from an available backup. If you are on a Fully Managed VPS service, please refer to our guides below on how to use Acronis Backup with your service: Restoring databases with Acronis Restoring website files with Acronis What VPS Services include Acronis Backup?

This article will go over how to reboot your Virtual Private Server (VPS) in the event you need to restart it. This can be useful if your server is not responding, or if you have made changes that require a reboot to take effect.

Before cancelling your VPS Before cancelling your VPS, we highly recommend to take a backup of any data you wish to keep before proceeding with the cancellation as once the service is cancelled, all data will be permanently deleted and cannot be recovered. Cancelling your VPS Service If you have taken a backup and are ready to cancel your VPS, below are the steps you can take to cancel your VPS service: Log in to your Synergy Wholesale Account.

Updating via SSH/Command Line To change the root password on your VPS you will need to use the command line using SSH. Please follow these steps: Log in to SSH on your VPS.

Before completing these steps, login to your VPS via SSH. Changing the SSH Port By default, SSH runs on port 22.

Server Management Job is an agreed work order for system changes or upgrades to your Self Managed Virtual Private Server for a once-off fee. Below is a list of what is covered under a Server Management Job and what you can expect from the process.

Updating a cPanel server Updating a cPanel server is fairly easy, because cPanel/WHM has simple server update and management tools built-in. You can run updates by using the following tools in WHM: WHM > Software > System Update WHM > Software > Update Server Software Warning: The System Update tool allows you to optionally update the server's kernel if there is a new version available.

What do we monitor? In short, Synergy Wholesale monitors the infrastructure side of your service, this includes: The network that your VPS uses The physical server that your VPS is on Due to the nature of being a Self Managed product, We do not monitor the VPS itself or its services, This will have to be set up by yourself or your IT Infrastructure admin.

Upgrading your Self Managed VPS to a Fully Managed VPS is possible, but the current VPS you are using will not be the one that is upgraded. How does the upgrade process work?

What is a Managed Fortinet Hardware Firewall? This is additional hardware that we configure and put into place for your Virtual Private Server.

What are Acronis Incremental Backups? This is an incremental block style backup system with a rich and scalable feature set.

What is CloudLinux? CloudLinux is an operating system that is designed to improve server stability, density, and security by isolating each user in their own Lightweight Virtual Environment (LVE) and Virtual File System using CageFS.

If you have a Fully Managed VPS or a Self Managed VPS with the CloudLinux addon, you can manage the CPU, Memory and I/O resources per package or per user to better control resource usage on your server so that no single user can overload the server. Adjusting LVE Limits using CloudLinux Manager You can adjust the LVE limits for each user on your server using the CloudLinux Manager in WHM.

What is cPanel and WHM? cPanel is a Linux based web hosting control panel that is installed over the top of a CentOS, Red Hat Linux or CloudLinux OS install.