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VPS/VPS Addons/[VPS Addons] cPanel and WHM
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[VPS Addons] cPanel and WHM

What is cPanel and WHM?

cPanel is a Linux based web hosting control panel that is installed over the top of a CentOS, Red Hat Linux or CloudLinux OS install. It provides a graphical interface and automation tools for a server and is designed to simplify the process of hosting a website.

So “cPanel and WHM”? What name do we use for what part?

While the whole system is often referred to as “cPanel” there is two distinct interfaces you need to be familiar with.

WHM (WebHost Manager)

This is the name given to the back end of the control panel where the server administrator can tweak settings for the server along with creating and administering individual cPanel accounts. Logging in to WHM requires root user credentials or a reseller account. As a Fully Managed VPS customer, you will be given access to WHM as a reseller, which gives you the ability to administrate cPanel accounts but not tweak settings. As a Self Managed VPS customer, you will have root access to configure it as you desire.

cPanel

This is more often the term used to refer to the individual domain account on your cPanel server, where a user will manage settings and data for their individual domain(s).

Who do we speak to for support?

  • For Self Managed VPS customers: You can submit a support request to our technical support team to take a look into an issue for you, however to make any configuration changes, this may require the use one of your included Server Management Jobs (or pay for one if you have none remaining) for us to look into any issues you encounter.
  • For Fully Managed VPS customers: You can submit a support request to technical support, and one of our team members will look into the issue as soon as possible.
If you have any additional questions or queries about this, We recommend submitting a support request through your Synergy Wholesale account as our support team will be happy to answer any questions you may have.

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