Server Management Job is an agreed work order for system changes or upgrades to your Self Managed Virtual Private Server for a once-off fee. Below is a list of what is covered under a Server Management Job and what you can expect from the process.
What is covered under a Server Management Job?
These Jobs can be used for anything underneath our scope of support, this includes but is not limited to:
- cPanel updates/changes
- Web server troubleshooting and configuration
- CloudLinux/CageFS setup
- PHP Version updates or problems
- MySQL issues
- Email-related issues
If you are not sure if its covered, our team can advise if it's something we can assist with while confirming the Management Job.
What happens if there is more than one task?
A Server Management Job can cover multiple issues in the one task. For example, if you wanted cPanel, MySQL and PHP Upgraded to their latest version then we can cover that in a single job.
Once a Server Management Job has been confirmed, it is not possible for you add additional tasks. This will require purchasing a new Server Management Job. Our support team will work with you to confirm exactly what you would like completed prior to starting the job.
Other things to note
Please be aware that our team can only assist with the server-configuration side of things and can not assist with anything related to website-development. Further to that we are only able to support anything that is officially supported by cPanel. For anything not officially supported by cPanel you will need to seek assistance from a third party Server Administrator.
How can I organise a Server Management Job?
To organise a Server Management Job, you can submit a regular
support request through your Synergy Wholesale account. Please include as much information as you can about the nature of the request.
Once submitted, our support team will review the request and get back to you with more information if required. Once confirmed, we will schedule the job at a time of your request (if it requires any disruptions) and notify you once it has been completed.
