Transferring an existing Microsoft 365 subscription to Synergy Wholesale
If you want to manage your Microsoft 365 subscription/s with Synergy Wholesale instead of where they are currently being managed, there would be a few steps required to achieve this.
We are actively looking at ways to streamline this process, but as it currently stands, you would need to complete the steps below:
- You would begin by purchasing the subscriptions you wanted to have held with Synergy Wholesale within your Synergy Wholesale Management System as if they were brand new. You will be able to see those available subscriptions here.
- Once you have purchased the subscription/s with Synergy Wholesale, you would then need to remove the domain from the OLD Microsoft 365 subscription you have. Microsoft have their own guide on how this would be done here.
- Next, you need to add the domain to the NEW Microsft 365 subscription within your Microsoft Admin Center. It is important that you also verify the domain name in this process. Microsoft have their own guide that walks you through this entire process of adding a domain name here.
- This would then mean that your Microsoft 365 subscription for the given domain would now be managed through us. However, you would still need to cancel your old subscription that is managed externally to us, as this process is not automated.
It is also important to note that there will be no data transferred in this transition process. This is purely moving the management of the subscriptions you have between providers. We recommend utilising Microsoft’s mailbox migration tools from within the Microsoft Admin Centre if you wish to migrate any existing data to your new mailbox.
If you’re having trouble managing your Microsoft 365 subscription with us, please don’t hesitate to get in touch with our Support team via a Support Request.