Account Management

If you would like to sign the white-label emails we send on your behalf with DKIM, you can now do so by enabling DKIM signing within the Synergy Wholesale Management and adding the relevant DKIM record to your DNS zone. You can enable DKIM signing and retrieve the DNS record you need to add via the below steps: Log in to the Synergy Wholesale Management System.

Accounts can be set to either individual or business accounts. The account type impacts the ownership of the account and recovery methods available should an account recovery be necessary.

If you haven't been able to find the answer to your question in our FAQ or via your favourite search engine, you may find you need to contact our customer service team for assistance. To lodge your Support Request you will do so via your Synergy Wholesale System account: Login to your Synergy Wholesale System.

On 14 February 2018 any legacy domain name held in the accreditation of VentraIP Wholesale will be transferred to Synergy Wholesale. This process is completed without any intervention from registrants or partners, and is subject to auDA policy and approval.

With all .AU domain registration a certificate of registration is supplied. This is initially sent to the registrant email contact upon registration, however this can be retrieved again through the following steps: Login to your Synergy Wholesale System account.

Within your Synergy Wholesale System account, you are able to see a history of each transaction for domain renewals, hosting service renewals, service purchases, etc. To view your transaction history: Login to your Synergy Wholesale System account.

You may update your password via your Synergy Wholesale management system account: Log in to your Synergy Wholesale management system account. Via your account menu located on the top-right of your account, go to User Security.

In the event you're unsatisfied in any way with your service with Synergy Wholesale we would love to hear about it to see what steps we may take to work towards a resolution. To lodge a complaint we kindly ask you to either submit it as a new request to the Feedback/Complaints team through your Synergy Wholesale System account or by emailing customercare@synergywholesale.com.

Forgetting your password isn't uncommon, so it's easy to resolve. Please follow these steps: Proceed to the Synergy Wholesale management system login page.

As you will be setting your email address as the source of all emails our system sends to your clients, it's important you set an SPF record on your domain to ensure those emails are validated. You may find the relevant SPF record within your account: Login to the Synergy Wholesale Management System.

Sometimes clients or their developers will contact the Registrar on Record for queries on domains. As you are their direct provider we like to be able to direct those people straight on to you as quickly as possible.

Keeping your account contact information up to date is critical. Every time you change your address, email address, phone number, etc you should reconfirm these details.

There are a few key steps you can take to keep your account secure: Set a strong password containing upper and lower case characters, numbers, and even some symbols. Never share your login details with anyone or send them via email.

Two Factor Authentication is enabled on all accounts to ensure access to the details and functions inside your account is kept secure. The default method is Email authentication which will send a unique code to your account email for validation.

Once you receive a response from us for your support request, an alert will go to your primary email address and you can then go into the Synergy Wholesale System to view and reply: Login to your Synergy Wholesale System. In the menu select Support Centre and click "List Requests" There you will see your existing request which you may click on to view.

In the interests of protecting your Synergy Wholesale account, we implement brute force protections to block users who have failed repeated login attempts. If you fail to login five times within a consecutive minute, you may be temporarily blocked from logging in.

For your security, if you attempt to send too many post requests to any part of the Synergy Wholesale System, you will be presented with an error message stating 'Too many $_POST Requests' with a Captcha shown. We have this measure in place to protect against hacking attempts know as brute-force form post attacks.

All of the emails Synergy Wholesale sends to your clients are white label, and you can fully customise them. To customise your email templates, please see the steps below.