Domain Policy

What is an auDA Complaint? The .au Domain Administration Limited (auDA) is the policy body that manages and enforces the rules for all domains in the .au namespace.

With guidance from auDA, we’re making changes to improve the eligibility validation process, aiming to reduce eligibility complaints and the subsequent potential loss of invalid .au domains. All .au domain renewals and inbound transfers will undergo a validation check.

Email Subject: auDA Complaint (Cancelled ABN) for [Domain] - 14 Day Notice This is the most common auDA complaint as you are not able to hold a .au domain name with a cancelled ABN. These cases generally arise if you move to a new ABN but do not update the Domain Name as well.

Email Subject: auDA Complaint (Cancelled ACN) for [Domain] - 30 Day Notice Similar to a cancelled ABN, you cannot hold a .au Domain Name with a cancelled or deregistered ACN. These are slightly different from the Cancelled ABN cases, as: You cannot reactivate a cancelled ACN; The domain cannot be renewed or updated while the auDA complaint is active, and; You must provide documentation that is dated before the ACN on the domain was deregistered.

Email Subject: auDA Complaint (Ineligible Trust) for [Domain] - 14 Day Notice If you have received an auDA complaint referring to an Ineligible Trust, auDA no longer allows Domain Names to be registered under a Trust ABN. Instead, the Trustee information must be listed as the Domain Name's Registrant.

Email Subject 1: auDA Complaint (Ineligible for .org.au) for [Domain] - 14 Day Notice Email Subject 2: auDA Complaint (Ineligible for .asn.au) for [Domain] - 14 Day Notice Domain Names in the .org.au & .asn.au namespaces are reserved for entities that fall under auDA's definition of a not-for-profit entity. These complaints often occur if the Domain Name is registered to a profitable entity (e.g., a private company) or the not-for-profit information is missing from the Domain Name's Registrant information.

Email Subject 1: auDA Complaint (Warranty Check) for [Domain] - 14 Day Notice Email Subject 2: auDA Complaint (.id.au Warranty Check) for [Domain] - 14 Day Notice When auDA performs a Warranty Check, it means that they cannot determine how a Domain Name meets their allocation rules. When performing these checks, auDA compares the Registrant information to the domain name itself.

auDA may audit your domain if it has Ineligible Details. This means that auDA cannot confirm if you meet allocation criteria based on the Registrant information on your Domain Name.

.channel domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .channel will not load on modern browsers unless they are served over HTTPS (ie.

Why am I receiving these emails? You may have received an email from us saying that your domain name is not eligible.

(Please note that a Change of Registrant comes at a cost to the value of how many years you wish to hold the registration for. Changing the registrant will reset the domain’s license period.

Registration New .au domain names can be registered for a minimum of 1 year to a maximum of 5 years. A domain's initial registration period cannot exceed 5 years (1,825 days).

The .gay “Community Protection” policy found here, exists to establish .gay as a gay-friendly internet space. This policy exists to discourage homophobic, anti-LGBTQ usage and provide specific remedies for domains that intentionally use .gay to malign or harm LGBTQ individuals or groups.

.gay domain names are governed by the .gay Community Protection Policy to establish .gay as an LGBTQ-friendly internet space. These policies can be found online here.

Registrants who wish to register and hold .osaka domain names are required to have a connection to the Osaka Community. This may include, but is not limited to: Osaka municipalities local Governments Public or private institutions in the Osaka area Organisations, companies or other businesses/entities in Osaka Residents of Osaka Others who have a legitimate purpose for registering .osaka domain names (eg: brand protection).

.Bible domain names are governed by the .Bible Acceptable Use Policy found online at https://get.bible/policy. Registration, renewal and use of .Bible domain names are governed by the terms.

.page domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .page will not load on modern browsers unless they are served over HTTPS (ie.

.day domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .day will not load on modern browsers unless they are served over HTTPS (ie.

.dev domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .dev will not load on modern browsers unless they are served over HTTPS (ie.

.dad domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .dad will not load on modern browsers unless they are served over HTTPS (ie.

.esq domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .esq will not load on modern browsers unless they are served over HTTPS (ie.

.foo domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .foo will not load on modern browsers unless they are served over HTTPS (ie.

.mov domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .mov will not load on modern browsers unless they are served over HTTPS (ie.

.nexus domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .nexus will not load on modern browsers unless they are served over HTTPS (ie.

.phd domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .phd will not load on modern browsers unless they are served over HTTPS (ie.

.prof domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .prof will not load on modern browsers unless they are served over HTTPS (ie.

.zip domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .zip will not load on modern browsers unless they are served over HTTPS (ie.

.rsvp domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .rsvp will not load on modern browsers unless they are served over HTTPS (ie.

.boo domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .boo will not load on modern browsers unless they are served over HTTPS (ie.

.ing domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .ing will not load on modern browsers unless they are served over HTTPS (ie.

.meme domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .meme will not load on modern browsers unless they are served over HTTPS (ie.

.app domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .app will not load on modern browsers unless they are served over HTTPS (ie.

This policy affects any updates to the registrant name, organisation or email on any domains governed by ICANN. The idea is to prevent complaints with domain ownership by introducing further verification steps when a ‘material change’ is made to the registrant details.

The Australian Domain Administrator (auDA) is a legal Australian body responsible for the administration of .au domain names. It is the policy authority and self-regulatory industry body for the .au domain space.

When transferring a domain name between registrars, you may be required to provide a domain name password  (sometimes called EPP code or AuthInfo). Depending on which registrar your domain is registered through and what type of domain you have, the steps to obtain your domains authorisation code may differ.

If your domain name has been stolen, hijacked or transferred but remains with Synergy Wholesale when you perform a lookup via WHOIS you should contact us through your Synergy Wholesale partner account by submitting a new support request. We can investigate this issue for you to provide as much information as we can within the realms of privacy law, however we cannot guarantee reversal of actions - this will be determined at the time of investigation based on facts available to us.

As Synergy Wholesale is a business purely servicing wholesale clients, we have no direct retail systems. We have a responsibility to the domain name owners and the registrants of the domain names, so we can provide assistance where a reseller of our services is no longer contactable.

The criteria for registering a .AU domain name varies depending on the extension. To view the full criteria please see auDA's documentation online here.

Please note that a Change of Registrant comes at a cost to the value of how many years you wish to hold the registration for. If there are a whole number of years (1 year, 11 months = 1 year) left on the existing term of the Domain Name, then those years will be passed on to the new Registrant.