Domain Names

There are instances where multiple registrants have applied for a Priority Category 1 application for the same domain name in the .au direct namespace. Where two or more registrants have all applied for the same domain, the applicants must negotiate between themselves to determine who will be allocated the .au direct domain name.

When registering a new .au direct domain name and .id.au, you have the ability to register your domain as an individual. As part of auDA’s eligibility requirements, we must verify you are an Australian Resident/Citizen.

This guide is specifically for .au Direct domain Applications, not the domain names themselves. Synergy Wholesale is not participating in auDA’s process to allow registrants to transfer their .au direct application to Synergy Wholesale from another registrar.

What is an auDA Complaint? The .au Domain Administration Limited (auDA) is the policy body that manages and enforces the rules for all domains in the .au namespace.

With guidance from auDA, we’re making changes to improve the eligibility validation process, aiming to reduce eligibility complaints and the subsequent potential loss of invalid .au domains. All .au domain renewals and inbound transfers will undergo a validation check.

Email Subject: auDA Complaint (Cancelled ABN) for [Domain] - 14 Day Notice This is the most common auDA complaint as you are not able to hold a .au domain name with a cancelled ABN. These cases generally arise if you move to a new ABN but do not update the Domain Name as well.

Email Subject: auDA Complaint (Cancelled ACN) for [Domain] - 30 Day Notice Similar to a cancelled ABN, you cannot hold a .au Domain Name with a cancelled or deregistered ACN. These are slightly different from the Cancelled ABN cases, as: You cannot reactivate a cancelled ACN; The domain cannot be renewed or updated while the auDA complaint is active, and; You must provide documentation that is dated before the ACN on the domain was deregistered.

Email Subject: auDA Complaint (Ineligible Trust) for [Domain] - 14 Day Notice If you have received an auDA complaint referring to an Ineligible Trust, auDA no longer allows Domain Names to be registered under a Trust ABN. Instead, the Trustee information must be listed as the Domain Name's Registrant.

Email Subject 1: auDA Complaint (Ineligible for .org.au) for [Domain] - 14 Day Notice Email Subject 2: auDA Complaint (Ineligible for .asn.au) for [Domain] - 14 Day Notice Domain Names in the .org.au & .asn.au namespaces are reserved for entities that fall under auDA's definition of a not-for-profit entity. These complaints often occur if the Domain Name is registered to a profitable entity (e.g., a private company) or the not-for-profit information is missing from the Domain Name's Registrant information.

Email Subject 1: auDA Complaint (Warranty Check) for [Domain] - 14 Day Notice Email Subject 2: auDA Complaint (.id.au Warranty Check) for [Domain] - 14 Day Notice When auDA performs a Warranty Check, it means that they cannot determine how a Domain Name meets their allocation rules. When performing these checks, auDA compares the Registrant information to the domain name itself.

auDA may audit your domain if it has Ineligible Details. This means that auDA cannot confirm if you meet allocation criteria based on the Registrant information on your Domain Name.

.channel domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .channel will not load on modern browsers unless they are served over HTTPS (ie.

Why am I receiving these emails? You may have received an email from us saying that your domain name is not eligible.

When attempting to register or complete a change of registrant on an AU domain name using a Trust ABN as your Registrant or Eligibility ID you will receive the following note: 'The provided registrant entity has been detected to be a Trust Entity. Please provide the Trustee Information as the registrant details and the actual Trust Entity as the eligibility details.' You will need to update the information to include the Trustee information as the Registrant details, which can be found on the Trust deed.

Use the official auDA Priority Status Tool to look up the priority allocation status for a .au direct domain name, as well as review the status for all applicable existing domain names against it. This will help you identify whom the registrant may need to contact and negotiate with to secure a contested .au direct domain name.

The Priority Category assigned to the domains listed on the Priority Status Tool for the involved .au direct domain name will influence what needs to happen to have this resolved, as well as how you should make your direct .au application. Essentially if the registrant has domains all in one particular category, you’ll want to follow the sections below.

If a registrant has an existing domain in the .au namespace and does not wish to apply for the matching .au direct name, or would like to withdraw an existing application, they can “decline to apply”. This will either move the .au direct name on to other potential applicants, or where you only wish to apply under your most eligible domain, it will speed up the process of having it assigned by removing unnecessary pending applications.

From March 24, 2022, 1PM AEDT. Synergy Wholesale will support .au direct registrations and applications.

If you have taken the next step in your business and have moved from VentraIP to Synergy Wholesale, you may have a number of domain names that remain with VentraIP. We can instantly transfer those domains from your VentraIP account to your Synergy Wholesale account at no charge with your permission.

Transferring a .uk domain name to us is a little different, due to the way .uk transfers work. Here are the steps.

The Synergy Wholesale Management System now contains a full list of registered .au domain licenses currently registered using invalid registrant data. In order to hold a .au domain license, policy states that registrants of a .au domain name license must remain eligible to hold the license - 2019-01 - .au Domain Administration Rules: Licensing Policy, Section 2.14.  Whilst registrants may have been eligible to register their domain license at the time of registration; they risk not being able to renew their domain if their registrant details become invalid.

(Please note that a Change of Registrant comes at a cost to the value of how many years you wish to hold the registration for. Changing the registrant will reset the domain’s license period.

In order to update contact information on your domain(s) it needs to be done from an account directly with the registry responsible rather than via our domain management interface. For these types of domains it would be Nominet.

Performing bulk changes Log in to your Synergy Wholesale account. Click on the Domain Names menu item to the left of the page.

You might be wondering why you're seeing Synergy Wholesale listed in a WHOIS lookup you've performed on a domain name. This is because we're a domain name wholesale provider, we have many Partners that register domains through us.

Registration New .au domain names can be registered for a minimum of 1 year to a maximum of 5 years. A domain's initial registration period cannot exceed 5 years (1,825 days).

Sometimes. Different domain extensions are managed by different registries, and depending on how that registry processes transfers, you may need to renew the domain name as part of the transfer - others allow domain names to be transferred at no cost (retaining the original expiry period without a renewal).

This method involves making a small adjustment to your computer's Hosts file. Doing this will essentially trick your computer into loading data for a requested site from the server IP address you provide in the hosts file rather than looking up where the domain points to on the internet from it’s nameservers.

If you've registered your domain name and are wondering why Synergy Wholesale is appearing in the WHOIS lookup data, but you have never heard of us. This will be due to the fact that we're a wholesale domain provider that only takes on partners who want to sell domain names to their own customers at the retail level.

The .gay “Community Protection” policy found here, exists to establish .gay as a gay-friendly internet space. This policy exists to discourage homophobic, anti-LGBTQ usage and provide specific remedies for domains that intentionally use .gay to malign or harm LGBTQ individuals or groups.

.gay domain names are governed by the .gay Community Protection Policy to establish .gay as an LGBTQ-friendly internet space. These policies can be found online here.

If you want to transfer multiple domain names at once, please follow our guide on how to do that. Before proceeding, please make sure you have done the following: Obtained the EPP Code (domain password) for the domain name from the existing domain registrar The domain name has been unlocked (if it's locked) The registrant contact email address assigned to the domain name is correct, and emails can be received to it The domain name is not within the 60 day cooling off period that is in place after the domain is registered Transferring a single domain name is very easy, here are the steps: Login to your Synergy Wholesale account Navigate to Domain Names > New Transfer Input the domain name you want to transfer Click Check for Transfer If the domain name can be transferred, you will be prompted for the Domain Password (EPP Code) Click Check for Transfer You will be prompted for the Registrant's Contact Information.

Sometimes a domain name you want to transfer is be registered with us, but under another Synergy Wholesale Partner's account. The transfer submissions process is the same, as long as you know the EPP Code for the domain name.

When you register a domain name and have nameservers where the domain name/extension of that nameserver are operated by the same registry, the registry will attempt to validate the hosts internally. If they don't exist, you get the error "Registry reports - Object does not exist".

Registrants who wish to register and hold .osaka domain names are required to have a connection to the Osaka Community. This may include, but is not limited to: Osaka municipalities local Governments Public or private institutions in the Osaka area Organisations, companies or other businesses/entities in Osaka Residents of Osaka Others who have a legitimate purpose for registering .osaka domain names (eg: brand protection).

.Bible domain names are governed by the .Bible Acceptable Use Policy found online at https://get.bible/policy. Registration, renewal and use of .Bible domain names are governed by the terms.

Setting up a whitelabel interface for domain names with Synergy Wholesale is fairly easy. All you need to do is setup a CNAME record for your preferred whitelabel domain, such as domains.yourbusinessdomain.com.au to point to the interface hostname that can be found within our Synergy Wholesale management system, under Account Functions >> Interface.

Synergy Wholesale partners can now enable HTTPS for domain name transfer and COR interfaces on their own whitelabel domains, this guide is here to explain the process which is fairly straight forward. If you haven't setup a whitelabel interface for domain name transfers and COR previously and would like to do so then you'll need to do so by following our guide that an be found here, otherwise leaving it as default and using interface.synergywholesale.com as the interface hostname will work with HTTPS by default Once a whitelabel interface has been setup all we need to do is log in to our Synergy Wholesale management system and navigate to Account Functions >> Interface.

.page domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .page will not load on modern browsers unless they are served over HTTPS (ie.

.day domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .day will not load on modern browsers unless they are served over HTTPS (ie.

.dev domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .dev will not load on modern browsers unless they are served over HTTPS (ie.

.dad domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .dad will not load on modern browsers unless they are served over HTTPS (ie.

.esq domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .esq will not load on modern browsers unless they are served over HTTPS (ie.

.foo domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .foo will not load on modern browsers unless they are served over HTTPS (ie.

.mov domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .mov will not load on modern browsers unless they are served over HTTPS (ie.

.nexus domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .nexus will not load on modern browsers unless they are served over HTTPS (ie.

.phd domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .phd will not load on modern browsers unless they are served over HTTPS (ie.

.prof domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .prof will not load on modern browsers unless they are served over HTTPS (ie.

.zip domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .zip will not load on modern browsers unless they are served over HTTPS (ie.

.rsvp domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .rsvp will not load on modern browsers unless they are served over HTTPS (ie.

.boo domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .boo will not load on modern browsers unless they are served over HTTPS (ie.

.ing domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .ing will not load on modern browsers unless they are served over HTTPS (ie.

.meme domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .meme will not load on modern browsers unless they are served over HTTPS (ie.

.app domain names are an encrypted-by-default TLD by virtue of being inscribed in the HSTS Preload list. As such, websites hosted on .app will not load on modern browsers unless they are served over HTTPS (ie.

This policy affects any updates to the registrant name, organisation or email on any domains governed by ICANN. The idea is to prevent complaints with domain ownership by introducing further verification steps when a ‘material change’ is made to the registrant details.

The Australian Domain Administrator (auDA) is a legal Australian body responsible for the administration of .au domain names. It is the policy authority and self-regulatory industry body for the .au domain space.

When transferring a domain name between registrars, you may be required to provide a domain name password  (sometimes called EPP code or AuthInfo). Depending on which registrar your domain is registered through and what type of domain you have, the steps to obtain your domains authorisation code may differ.

Yes, if auto-renew is enabled on your domain name registration, it will continue to renew even if it's suspended for failure to validate the Registrant contact details.

The suspension of the domain name will be removed after the Registrant data has been successfully verified. You can resend the validation email to the Registrant email address by completing the following steps: Login to your Synergy Wholesale System account.

Where the Registrant verification process commences, a number of emails will be sent out to the Registrant email contact: Registrant Contact Verification - This is the initial email which contains a link for verification. If this is actioned, no further emails will be sent.

When a new domain name is purchased,  an existing domain name is transferred or the Registrant Firstname, Lastname or Email address are modified on an existing domain name, as the domain name Registrar we are required to check to that the provided information. If the Registrant Firstname, Lastname and Email Address match an already validated set of Registrant contact data within the Synergy Wholesale System, there is no action taken and the registration will function as expected with instant validation.

Whois validation, as explained in 'What is Whois data verification?', is triggered upon the following: The registration of a brand new domain name which has a unique set of Firstname, Lastname and Email Address data set as the Registrant contact. In the event a domain name is transferred to Synergy Wholesale which contains a unique set of Firstname, Lastname and Email Address data set as the Registrant contact.

In 2014, new regulations were introduced by Internet Corporation of Assigned Names & Numbers (ICANN) requiring domain registrars to validate the Registrant contact information on domain names. For the applicable domain name extensions this applies to all new domain name registrations and where the Registrant contact information changes on existing domain names.

When transferring a domain from another provider/registrar there is generally a wait time until it completes. Throughout a transfer your domain/website will remain online, however, during the process you won't be able to make any adjustments to your nameservers or whois contacts.

If your domain name has been stolen, hijacked or transferred but remains with Synergy Wholesale when you perform a lookup via WHOIS you should contact us through your Synergy Wholesale partner account by submitting a new support request. We can investigate this issue for you to provide as much information as we can within the realms of privacy law, however we cannot guarantee reversal of actions - this will be determined at the time of investigation based on facts available to us.

As Synergy Wholesale is a business purely servicing wholesale clients, we have no direct retail systems. We have a responsibility to the domain name owners and the registrants of the domain names, so we can provide assistance where a reseller of our services is no longer contactable.

The criteria for registering a .AU domain name varies depending on the extension. To view the full criteria please see auDA's documentation online here.

The following graphic shows the life cycle of a typical domain registration extension (gTLD) through its active state and expiration process: What about .au domains? Similarly to the above graph, .au domains enter an expired state where a renewal can be processed to bring the name back to life.

In most cases domain name registrations are completed instantly; this relies on the supply of correct information at the time of registration and that your account be in a positive balance to cover the registration fees. Domain registrations may be held up for the following reasons: If the registration type is .id.au, .asn.au or .org.au they require manual review.

When a gTLD such as a .com, .net or .org has been expired for some time, typically 40 days, it will be deleted at the registry. This places the domain into a status of "Redemption" where it can only be renewed with the registrar in which it expired with, this status lasts for another 30 days.

When a domain slips into a clientHold status on the domain whois, this means it has expired and has been placed into a hold state. During this time, you have approximately 40 days from the domain names expiry date to renew the domain without paying an additional RGP fee: Once the domain name has been renewed, the clientHold status will be removed and it will begin to resolve once again.

Shown below are the statuses you can expect to see for domain registrations, transfers and management along with their meaning: Domain Status Explanation Approved for registration Registration has eligibility check and is pending registration auDRP Complaint auDRP complaint exists for this domain name and cannot be managed auLOCKDOWN Active The domain has auLOCKDOWN active and cannot be managed auLOCKDOWN Pending Disable The domain is pending auLOCKDOWN to be manually disabled and cannot be managed auLOCKDOWN Pending Enable The domain is pending auLOCKDOWN to be manually enabled and cannot be managed Awaiting Database Refresh Transfer has completed at the registry and is being acknowledged by our systems Awaiting Email Confirmation Awaiting confirmation from the registrant to approve the transfer Awaiting Existing Registrar Push Existing .UK registrar is yet to push the domain name to our tag Awaiting Manual Verification Transfer failed and will require manual intervention Awaiting Refresh Transfer has been manually approved from the existing registrar and is being processed Cancelled Transfer has been cancelled by reseller or Synergy Wholesale staff Checking Registrant Email Address Registrant email wasn't able to be obtained automatically, manual lookup required Checking Registrant Email Address (ack'ed) We are attempting to lookup the Registrant email (third party WHOIS may be unavailable) Client Update Prohibited Registry status prevents updates to be performed Contact Verification required in x days The WHOIS Registrant contact dataset has not been verified by the Registrant contact. Read more about WHOIS Data Verification.

Domain names may be renewed through the Synergy Wholesale System interface: Login to your Synergy Wholesale System account. Using the menu go to Domain Names and click Manage.

If auto renew is enabled on a domain within 14 days of it's expiry, it will not process before the expiry date. In this case you will need to manually renew the domain.

To disable auto-renew on a domain which currently has it enabled: Log in to your Synergy Wholesale System account. Using the menu go to Domain Names, click Manage and locate the domain name or alternatively use our intelligent search located on the top left-hand side of your account to search for the domain you wish to enable auto-renewal on.

Domain name auto renewal allows you to setup your registrations to renew automatically without manually actioning it. Domain expiry notices will be dispatched to the registrant contact as per usual intervals (starting from 90 days to expiry).

Enabling auto-renew on a domain name is easily completed through the Synergy Wholesale System: Log in to your Synergy Wholesale System account. Using the menu go to Domain Names, click Manage and locate the domain name or alternatively use our intelligent search located on the top left-hand side of your account to search for the domain you wish to enable auto-renewal on.

Unfortunately not .AU namespace policy does not permit ID protection on .AU domain names. Although this isn't too much of a concern as very little information is shown.

When a domain name is registered, some information (such as personal/business) is displayed on the whois lookup as per regulatory requirements. Depending on the domain name extension, different types of information is displayed to those conducting a lookup.

When ID Protection is enabled, it masks all of your private details including the email address you have set. Emails sent to that private address are forwarded onto the real email address, so it is important to keep it up to date to receive expiry notices.

Yes, ID Protection (often called Domain Privacy) is available for all domain name extensions which support it. This includes full support for gTLD's such as .com, .net and .org.

DNS propagation, the process of DNS updating to reflect newly entered values actually doesn't have a set time frame. Each user on different ISP's will pick up changes at different rates.

Within your Synergy Wholesale System account, you will find an array of DNS Hosting options to set up your domain as you like. To manage your DNS hosting please follow these steps: Login to your Synergy Wholesale System account.

Within your Synergy Wholesale System account, you have access to various DNS Hosting options to customise your domain setup. Among these is URL & Email Forwarding.

The term DNS stands for Domain Name System. It is used over the internet as a directory system, a map, to translate an IP address such as 192.0.2.1 into an easily recogniseable domain name.

Setting nameservers on your domain name through the Synergy Wholesale System is designed to be an easy process, but it can be completed in various ways with various differing functions. Updating your nameservers on a single domain To update the nameservers on just one domain: Login to your Synergy Wholesale System account.

Synergy Wholesale supports the creation of Registry Hosts (also referred to as glue records, custom nameservers or child nameservers) on all domain name registrations. Why do I need to add Registry Hosts?

Within the Synergy Wholesale System you're able to see full email logs which detail the emails which have been dispatched to your clients. For domain name registrations these logs will tell you the time, date, subject of the email sent along with confirmation of whether or not it left our mail servers.

The Bulk Domain Transfer option in the Wholesale System allows for multiple domain names to be submitted for transfer in a single process, without the need to enter the information for each domain one by one. To reach this option please login to your Synergy Wholesale System, in the menu select Domain Names and click Bulk Transfer.

Please note that a Change of Registrant comes at a cost to the value of how many years you wish to hold the registration for. If there are a whole number of years (1 year, 11 months = 1 year) left on the existing term of the Domain Name, then those years will be passed on to the new Registrant.

The Synergy Wholesale System is the most powerful domain management interface for wholesale clients. It will allow you to edit all facets of a domain registration such as nameservers, contact details, retrieve your EPP Key and much more.

A Parked Domain page can be set up for domain names which don't need to point anywhere and are reserved for later use. You may set up a Parked Domain page to show a custom page which displays for all domain names configured to this setting.

Staying informed of expiring domain name registrations in your account is easy with Synergy Wholesale. When domain expiry notices are dispatched in the lead-up to the expiration of a domain name, they're sent to the registrant contact set on the registration which you will typically set as your clients.