Invoices

We've made a range of articles to assist you in becoming more familiar with our billing system and how you can best utilise the billing tools available to you. Topping up your account with prepaid credit Setting up a default payment method Setting up automated credit refills Paying an invoice Viewing your invoices Viewing your transaction history Setting up automatic monthly transaction reports Contacting the Accounts & Billing department

We allow you to setup automated payments to refill your account, currently this is only available for credit card payments. This system works by automatically processing a payment when your account drops below a predetermined balance.

The Synergy Wholesale Management System enables you to set up an automated monthly email containing a list of your monthly transactions within your account. This tool also allows you to have the emails sent to numerous email addresses, such as yourself and your accounts-payable team for example.

You may find an overview of the prices for all services with your Synergy Wholesale System account: Login to your Synergy Wholesale System account. Using your menu go to Financial and click Pricing.

For all invoices we support three payment methods: Credit Card - VISA, Mastercard and American Express PayPal BPay Payments may be made through the Synergy Wholesale Management System by: Logging into your Synergy Wholesale System account. Go to Financial in your menu and click Invoices.

To view your invoice history: Login to your Synergy Wholesale System account. In your menu select Financial and click Invoices.

For the most part, refunds are not applicable with the services we have on offer. Domain name registrations and renewals are typically unable to be reversed, so once an action has been conducted it is unable to be reversed.

Within your Synergy Wholesale System account you are able to see a history of each of your account top-ups/refills and their associated invoices. To view your top-up/refill history: Login to your Synergy Wholesale System account.

Topping up your account with prepaid credit is very easy and it supports payments via Credit Card, PayPal and BPay. All purchases and renewals are deducted from your prepaid credit balance and are referred to as 'transactions' Login to your Synergy Wholesale System.

Within your Wholesale System account you can adjust your default payment method for automated refills upon balance alerts. This allows you to set a Credit Card for automated use on your account.