Getting Started

Looking to add a new user to your Synergy Wholesale Management System? The following article will introduce you to our new Additional User features.

The Synergy Wholesale Management System sends out numerous editable templates to the services set contact with key information related to active services. These include domain expiry notifications, hosting warnings and other service updates/reminders.

Using the Synergy Wholesale Management System, partners can customise their hosting management view at any time by navigating to the 'Hosting View Options' page of your account - https://manage.synergywholesale.com/home/user/options Customising your hosting view will simplify access to the tools and information that is important to you. You can choose from the following items to display when managing your hosting services: cPanel Username Service Details This will list the hosting package you have allocated to the hosting service, and it will also display the allocations of your hosting package supplies for your hosting service when you hover over this field.

Transferring your domain names, web hosting and centralising your online services with Synergy Wholesale is a simple and quick process. We've made a range of articles to assist you in becoming familiar with how you can begin transferring your services using the Synergy Wholesale Management System.

Welcome to Synergy Wholesale, as your new wholesale partner we would like to give you a basic run through of the systems to get you started. We're constantly adapting to meet the needs of our clients, so if at any stage you have an idea or just need a hand with something, please reach out to us.

Within the Synergy Wholesale System interface, you'll find an amazing array of options. Below you will find a screenshot showing what you'll see upon first login, and below that a list of your menu categories.

If you haven't been able to find the answer to your question in our FAQ or via your favourite search engine, you may find you need to contact our customer service team for assistance. To lodge your Support Request you will do so via your Synergy Wholesale System account: Login to your Synergy Wholesale System.

We've made a range of articles to assist you in becoming more familiar with our billing system and how you can best utilise the billing tools available to you. Topping up your account with prepaid credit Setting up a default payment method Setting up automated credit refills Paying an invoice Viewing your invoices Viewing your transaction history Setting up automatic monthly transaction reports Contacting the Accounts & Billing department

The Synergy Wholesale Management System is the gateway to managing all of your wholesale services. With the Synergy Wholesale Management System, you can manage all of your services within one location.

We’ve made a range of articles to assist you in becoming familiar with how you order new services using the Synergy Wholesale Management System. Ordering a web hosting service Registering a domain name Transferring a domain name to Synergy Wholesale Ordering an email hosting service Ordering an SSL Certificate

We allow you to create your own hosting packages and assign them to new cPanel accounts. Creating a hosting plan Log in to your Synergy Wholesale account.

What we need For us to complete a migration of email data over to our platform, we'll need the following from you: The IP Address or Hostname of the email server that you are migrating away from The usernames and passwords for each of the accounts you want to migrate There are also some special considerations, such as: We must be able to connect to the old email service via IMAP If you're wanting emails moved from Gmail or Google Workspace, you must ensure that you have: Enabled IMAP Access Allow less secure apps Submitting the request We'll just need this information submitted to us in an eTicket. Here are the steps: Login to your Synergy Wholesale account Click on Support Centre top the left of the page Click on New Request Fill out the form like so: Subject: This can really be whatever you like, but "Migration Request" is suggested Department: Select Support from the drop-down menu Service: Input the service you want to migrate to Description of Query: Please provide the details requested under What we need above Click Submit New Request

The Synergy Wholesale Management System includes fully featured API’s for Domain Names, cPanel Web Hosting and SSL Certificates with all documentation conveniently merged into the below documents: Synergy Wholesale API Documentation (v3.11) Synergy Wholesale .AU Direct API Documentation (v1.1) Please ensure you check this page regularly for changes and updates to our API documentation. Learn more about connecting and interacting with the Synergy Wholesale API. Downloading WHMCS Modules Our WHMCS modules can be downloaded from within the Synergy Wholesale Management System, or by using the links below: WHMCS Domain Registrar module WHMCS Hosting module - Includes Web Hosting and Email Hosting functionality WHMCS SSL Certificate module WHMCS Account Balance module (v1.0) For full release notes and to view the update date on the WHMCS modules please refer to the API Information section within the Synergy Wholesale Management System.

The Synergy Wholesale System includes fully featured API's for Domain Names, cPanel Web Hosting and SSL Certificates. To download the API documentation please refer to our API & WHMCS Modules section.

The Synergy Wholesale Management System enables you to set up an automated monthly email containing a list of your monthly transactions within your account. This tool also allows you to have the emails sent to numerous email addresses, such as yourself and your accounts-payable team for example.

As a client of Synergy Wholesale you are more than welcome to display the official Synergy Wholesale Authorised Partner logo on your website, emails or other assets you create. Whilst there are no restrictions on the use of this branding, there are a few things we would like you to consider; In the event that you are writing content on Synergy Wholesale for use on your website, in your emails or on other assets, please refer to Synergy Wholesale as "your preferred wholesale supplier" and remember to make reference that Synergy Wholesale is the Wholesale provider only.

The Synergy Wholesale System utilises a smart search system allowing you to check multiple product types with one easy click. At the top of the Wholesale System menu you will see a search box; enter your query in this box to search domain names, hosting services, SSL certificates, and transactions that reside within your account.

Synergy Wholesale offers the ability to create your own product tiers of web hosting packages which cater to different service levels; Before ordering a new cPanel web hosting service you'll need to set up packages through the Synergy Wholesale System. This can be done via the following page.

Topping up your account with prepaid credit is very easy and it supports payments via Credit Card, PayPal and BPay. All purchases and renewals are deducted from your prepaid credit balance and are referred to as 'transactions' Login to your Synergy Wholesale System.

The Synergy Wholesale System allows you to set the default nameserver/DNS setting which applies to all new domain name registrations that are made within your account. It allows you to choose the following options: Parking - to display your default parked page.

Registering a new domain can be completed in multiple ways: Through the Synergy Wholesale System. Using the Synergy Wholesale WHMCS plugin.