Domain Names
··7 minute readHow do I resolve Eligibility Issues on my .AU Domain Name
Why am I receiving these emails?
You may have received an email from us saying that your domain name is not eligible. This can be because the ABN/ACN/RBN associated with the domain name is invalid or cancelled. With guidance from auDA we have implemented a change to improve the eligibility validation process, aiming to reduce eligibility complaints and the subsequent potential loss of invalid .au domains. If a domain name does not meet the necessary eligibility criteria (such as an active ABN or ACN) after an inbound transfer or renewal, we will send out an email to the registrant notifying them to do a Manual Change of Registrant to move to a valid and eligible registrant within 30 days to prevent suspension.How can I resolve this?
To resolve this, you will need to perform a Manual Change of Registrant to move to a valid/eligible registrant. You can read more about the Change of Registrant process and how it works here Each situation is a little different; however, to make it easier, please refer to the sections below on what fits your situation. Please note: If you have multiple domains with the same Eligibility, you can include all the affected domains in your email or support request to us, and we can assist with performing the Change of Registrant for all affected domains.If my domain has an expired ABN:
This is for situations where eligibility details listed on your domain contain an expired or cancelled ABN. These usually arise when you move to a new ABN however, do not update the domain name as well. When contacting our team, we require one of the following types of documentation that the domain name has changed hands, which the documentation must be dated prior to the existing ABN becoming inactive: The documentation that we accept is below. Sales Agreement- A copy of a sales agreement that shows the business was sold or changed hands.
- The agreement must clearly show that the current company/entity was acquired by the proposed company/entity.
- A letter signed on company letterhead stating that the domain name has changed hands.
- If you choose to provide a letter, it must explicitly state the full domain name being transferred from one business to another.
- Any valid document that shows the domain name or business has changed hands.
- This can be a Statutory Declaration outlining who the domain should be transferred to and the desired outcome, signed by a Justice of the Peace or an authorised witness.
- Download the Transfer of Domain Chain Form.
- Fill out the form and provide any supporting documents.
If my domain has an expired ACN:
This is for situations where eligibility details listed on your domain contain an expired or cancelled ACN. Similar to expired ABN's These usually arise when you move to a new ACN/ABN however do not update the domain name as well. When contacting our team, we require one of the following types of documentation that the domain name has changed hands, which the documentation must be dated prior to the existing ACN becoming inactive: The documentation that we accept is below. Sales Agreement- A copy of a sales agreement that shows the business was sold or changed hands.
- The agreement must clearly show that the current company/entity was acquired by the proposed company/entity.
- A letter signed on company letterhead stating that the domain name has changed hands.
- If you choose to provide a letter, it must explicitly state the full domain name being transferred from one business to another.
- If transferring to another Company under an ACN and are the same director, you can provide us ASIC Extracts for both companies which show who the directors are for each company, these can be purchased from ASIC directly.
- Any valid document that shows the domain name or business has changed hands.
- This can be a Statutory Declaration outlining who the domain should be transferred to and the desired outcome, signed by a Justice of the Peace or an authorised witness.
- Download the Transfer of Domain Chain Form.
- Fill out the form and provide any supporting documents.
If my domain has an Expired Sole Trader or Partnership ABN:
This is for situations where the eligibility details listed on your domain have an expired or cancelled Sole Trader or Partnership ABN, These usually arise when you move to a new ABN/ACN and do not update the information on the domain name as well. There are two options: Option one: Re-Activate your ABN- If you haven’t moved entities or to another company, you are able to re-activate your ABN, You can refer to this page here.
- Once reactivated, no further action is required.
- If you have moved to another entity and are no longer trading under the partnership or Sole Trader ABN, you can perform a Change of Registrant
- There's no specific documentation that we need, You are free to initiate the change of registrant through your Synergy Wholesale Management System.