auDA Validation Policy Changes

With guidance from auDA, we’re making changes to improve the eligibility validation process, aiming to reduce eligibility complaints and the subsequent potential loss of invalid .au domains. All .au domain renewals and inbound transfers will undergo a validation check. This change was implemented to Synergy Wholesale on October 15, 2024.

If a domain name does not meet the necessary eligibility criteria (such as an active ABN or ACN) after an inbound transfer or renewal, the domain registrant will be notified to advise that it must move to a valid and eligible registrant within 30 days to prevent suspension. This notification will be sent using your business template set up in Synergy Wholesale.

The content for these notifications is available via the editable templates below, which can be personalised to suit your business processes.

Domain Transfer – Invalid AU Eligibility

Domain Renewal – Invalid AU Eligibility

As always, registrants can update their eligibility criteria through the Change of Registrant process. For domain renewals, Synergy Wholesale will notify registrants if any details are invalid prior to renewal. It’s recommended that the Change of Registrant process be used instead of renewing the domain name.

For more information about the Change of Registrant process, please click here.

For an up-to-date list of ineligible domains in your portfolio, navigate to Domain Names >> AU Domain Eligibility Status within the Synergy Wholesale Management System.