Cloudflare & Railgun Removal
Railgun and the Cloudflare plugin for cPanel was removed from our fleet of servers. This FAQ article will outline why, what steps you can take to continue using Cloudflare, and any other information you may need to know.
Why was Cloudflare functionality within cPanel removed?
Unfortunately the cPanel plugin was no longer maintained by Cloudflare, and due to ongoing bugs and lack of support we’ve received from Cloudflare on these issues, we feel it no longer meets the high standard of the services we strive to offer to our customers. In addition to this, many of our customers have found increasingly diminished value in using Cloudflare, as Cloudflare currently routes most Australian traffic on their free tier plans through an international point of presence, such as Singapore or the United States, which can significantly slow down your website for Australian visitors.
Our Cloudflare Railgun offering was also discontinued. Unfortunately Cloudflare are no longer maintaining their API for managing hosting partner’s Railgun connections, this has lead to a poor experience for our customers attempting to use the service. Those that wish to continue using Railgun will need to consider signing up with Cloudflare directly.
How can I continue using Cloudflare?
If you were using a full zone setup within the Cloudflare cPanel plugin you can login directly with Cloudflare and manage everything within your account as usual. If you were using a partial CNAME setup within cPanel, you will need to sign up with Cloudflare directly and update your nameservers to continue using their services.
Am I using a full or partial zone?
The easiest way to tell is by checking your domain’s nameservers. If your nameservers are set to “EXAMPLE.NS.CLOUDFLARE.COM” then you are using a full zone setup. If your nameservers are set to ours (for example ns1.syd2.hostyourservices.net) then you are most likely using a partial CNAME setup. If you’re still unsure please don’t hesitate to submit a Support Request to our technical support team through the Synergy Wholesale Management System for clarification.
How do I disable Cloudflare completely if I’m using a partial zone?
Removing your domain from using Cloudflare when using a partial zone is as easy as removing the WWW CNAME record, which will ensure traffic to your site will no longer go through Cloudflare. To do this just go to cPanel > Zone Editor > Manage > Find the CNAME record that looks like ‘www.example.com.cdn.cloudflare.net’ > Edit it to point to your root domain, such as ‘example.com’ > Save. If you have any concerns about doing this, please don’t hesitate to contact our technical support team via a support request and they can perform this change for you.
Can I still manage Cloudflare features if I’m using a partial zone now that cPanel integration is gone?
Yes you can. If you login to cloudflare.com you will be able to manage all features. This may be necessary if you need to purge your Cloudflare cache, adjust SSL settings, etc. Essentially anything that you were previously performing in the Cloudflare cPanel plugin, you can also manage via the Cloudflare website. The only exception to this is DNS records which will need to be managed in cPanel’s zone editor.
Is there more information on this?
Hopefully the above has helped answer any queries you may have, but if you have any further questions please don’t hesitate to get in touch with our 24/7 Melbourne-based technical support team via a support request through your account.