How do I lodge a complaint?

In the event you’re unsatisfied in any way with your service with Synergy Wholesale we would love to hear about it to see what steps we may take to work towards a resolution. To lodge a complaint we kindly ask you to either submit it as a new request to the Feedback/Complaints team through your Synergy Wholesale System account or by emailing customercare@synergywholesale.com.

This email should contain your account username, your best contact number and a full summary of the issue you have faced. Once you have lodged your complaint you will almost immediately receive an request confirmation to confirm it’s come through. Our Management team will then be in touch with you within 3 business days to discuss the matter.

As we put customer service as our top priority we always welcome both positive and negative feedback, as we recognise both are a tool to bettering our service and the relationship we have with our clients.