If you received an auDA Complaint email about a Warranty Check

Email Subject 1: auDA Complaint (Warranty Check) for [Domain] – 14 Day Notice

Email Subject 2: auDA Complaint (.id.au Warranty Check) for [Domain] – 14 Day Notice

When auDA performs a Warranty Check, it means that they cannot determine how a Domain Name meets their allocation rules. When performing these checks, auDA compares the Registrant information to the domain name itself.

If auDA reviews a Domain Name and cannot determine how it meets allocation rules, they will proceed with a Warranty Check.

Resolving these types of audits can be done by explaining to auDA how you meet the allocation criteria for your domain. Supporting documentation can also be provided, such as:

• Proposing new Registrant information with a stronger connection to the domain name, or;
• A statutory declaration outlining how your domain meets allocation criteria.

Domain Names in the .id.au namespace often receive Warranty Checks as they can only be registered for personal use. The Registrant information must be a match or abbreviation of your legal name, to which you may be asked to provide an identity document to confirm.

Domain Names in the .id.au namespace can also match your nickname. If asked to provide evidence of a nickname, some valid forms of evidence you can provide to auDA include:

• Identity documents which include the nickname;
• Statutory declaration from the applicant or others attesting to the use of the nickname; (where a statutory declaration is the only evidence, then at least one other stat declaration from friends, colleagues and the general public is required);
• Other evidence of the use of the nickname, which may include:
  • formal correspondence in which the nickname is used, or;
  • social media accounts using the name as their personal name.

If you have received an email notifying you that your domain has been suspended due to an auDA complaint, the best course of action is to respond directly to that email and request further assistance. Responding to the suspension email ensures your inquiry goes straight to the Synergy Wholesale Complaints Team.

If you cannot reply to the email, you are welcome to send a separate email to customercare@synergywholesale.com from any email address, as long as you mention the affected domain.