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Home
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Getting Started
article
Managing and creating Additional Users
article
Configuring a white-label email address to send system templates
article
Customising your hosting view options
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Transferring your online services to Synergy Wholesale
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Starting out with Synergy Wholesale
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Getting to know the interface
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How do I get support?
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Managing your billing with Synergy Wholesale
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Managing your hosting services
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Ordering new services
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How to create a hosting plan and service
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Submitting an email migration request
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API & WHMCS Modules
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Using the Synergy Wholesale API
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Setting up monthly automated transaction reports
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Using the Synergy Wholesale Authorised Partner logo
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How does the Wholesale System search work?
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How do I order a cPanel web hosting service?
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How do I top up my account with prepaid credit?
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Setting default name servers for new domain name registrations
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How do I register a new domain name?
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chat_info
Announcements
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Verifying if a Synergy Wholesale email is phishing or real
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Web hosting price increase from 1 January 2024
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Protecting yourself from phishing emails
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WHMCS Availability Checker Deprecation
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Invalid .au Eligibility Status
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Individual Registrant Privacy Option (IRPO) for .nz domain names
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New Service Status system
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Fraud warning for all customers
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Our WHMCS modules now support WHMCS v6!
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Scheduled maintenance for 19 May 2015
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Changes to our Reseller Agreement
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Scheduled database maintenance for 29 March 2015
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SSL Certificate SHA-2 Support
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Announcing .rest & .bar domain names
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AU Price Change from July 1, 2014
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Introducing Registrant contact verification
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New domain name extension: .io now available
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What does SSL certificate warranty cover?
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language
Domain Names
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General
article
Updating contact information on a .UK domain
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.au domain name life cycle
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Will I need to pay to transfer my domain names to Synergy Wholesale?
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Why is Synergy Wholesale showing up as the domain registrar in a WHOIS lookup?
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How to transfer a single domain name into your Synergy Wholesale account
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How do internal transfers work?
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Setting up a whitelabel domain name interface
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Enabling HTTPS for Synergy Wholesale partner domain name transfer and COR interfaces
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What do the domain statuses mean?
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How do I view a list of domain name related emails which have been sent to my client?
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How do I manage a domain name?
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How do I setup a Parked Domain page?
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Domain Privacy
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Is ID Protection available on .AU domain names?
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What is ID Protection?
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I have ID Protection enabled on a domain name, how do I see which email address it is masking?
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Is ID Protection / Domain Privacy available for domain name registrations?
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Whois Data Verification
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Updating contact information on a .UK domain
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Do unverified domain name registrations still renew?
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What do I do if a domain name has been suspended for failure to complete Registrant verification?
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Can you tell me more about the verification notices?
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What is the process for Registrant verification?
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What triggers Registrant verification?
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What is Registrant data verification?
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Bulk Actions
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Bulk managing domain names
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How are bulk domain name transfers completed?
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Domain Policy
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Troubleshooting .au Eligibility
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auDA Validation Policy Changes
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How do I resolve Eligibility Issues on my .AU Domain Name
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Manual change of registrant (CoR) process
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What is the AU Change of Registrant (CoR) process?
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auDA Complaints
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What is an auDA Complaint?
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I received an auDA Complaint email about a Cancelled ABN. What do I do?
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I received an auDA Complaint email about a Cancelled ACN. What do I do?
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If you received an auDA Complaint email about a domain being registered to a Trust
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If you received an auDA Complaint email about a domain with Ineligible Details
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If you received an auDA Complaint email about an email about an invalid .org.au or .asn.au domain
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If you received an auDA Complaint email about a Warranty Check
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.au direct
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Resolving Priority Category 1 .au direct domain applications
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.au ID Verification Process
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Transferring .au direct applications to Synergy Wholesale
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Using the auDA Priority Status Tool for .au direct
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What if it's the Registrant for All Domains Listed Contesting a .au Direct Domain Application?
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Withdrawing or declining an application for a contested .au direct domain name
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Setting up .au direct with Synergy Wholesale's Domain Registrar module
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DNS
article
How to test a website using your computer's hosts file
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How long does DNS propagation take to complete?
article
How do I enable DNS hosting on my domain name registrations?
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How to Set Up URL & Email Forwarding with DNS Hosting
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What is DNS and how does it work?
article
How do I update the nameservers on a domain name?
article
How do I register a Registry Host or glue record?
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Registration
article
Transferring a .uk domain name to Synergy Wholesale
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.au domain name life cycle
article
Registry reports - Object does not exist
article
How long does a domain transfer take?
article
What is the life cycle of a domain name and it's expiration process?
article
How long does it take to register a domain name?
article
My domain name is in a Redemption status, how do I renew it?
article
A domain name has stopped working and it's status is clientHold, what does this mean?
article
How do I renew a domain name?
article
What happens if I enable auto renew on a domain name within 2 weeks of expiry?
article
How do I disable auto-renew on a domain name?
article
What is a domain name auto renewal?
article
How do I enable auto-renew on a domain name?
article
How do I remain informed of expiring domain name registrations?
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cloud
Web Hosting
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Logs
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My website is displaying errors; are there any error logs available?
article
How do I view visitor statistics for my website?
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How do I view basic logs for the latest visitors to my website?
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MySQL
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Is remote MySQL access supported?
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Is it possible to import MySQL data?
article
Is it possible to export a MySQL database?
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How are MySQL databases created?
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Email
article
Reset password for cPanel email mailboxes
article
Security and TLS Compliance for hosting services
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Problems sending email to Hotmail addresses
article
How do I create an auto responder?
article
How do I setup a catch-all email address?
article
I'm having email delivery issues, why is an email not being sent or received?
article
How do I find email headers?
article
How do I setup email forwarding?
article
I am receiving an outgoing mail server error and cannot send emails, what do I do?
article
How do I access webmail?
article
How do I create an email account?
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What are the configuration details for setting up my email account on my computer or mobile device?
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WordPress Toolkit
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WordPress Toolkit with cPanel
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Cloning a website using WordPress Toolkit
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Adding an existing website to WordPress Toolkit
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Manage plugins and themes using WordPress Toolkit
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How to add or remove WordPress Toolkit from a cPanel hosting service
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How to install WordPress using WordPress Toolkit
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How to enable the Smart Update feature in WordPress Toolkit
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Advanced
article
Troubleshooting "error establishing database connection" on a WordPress site
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Best Practices for Optimising Your Hosting Service for WordPress
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Using Memcached, Redis and other object caching services
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Can I provide my clients with SSH access?
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Is it possible to block certain IP's from reaching a website?
article
How do I use PHP Selector on a Business service?
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Can the PHP configuration be changed?
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What is the maximum frequency which can be set for cron jobs?
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How do I create a cron job?
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File Management
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How to easily fix file and folder permissions for a web hosting service
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How can directory browsing be disabled on a web hosting service?
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How do I check disk usage of my web hosting service?
article
What is FTP?
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How do I manage files via FTP?
article
How do I set permissions on files and folders?
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What permissions should be set on files and folders?
article
How do I use the cPanel File Manager?
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Security
article
Security measures in place on our servers
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SSLv2 SSLv3 TLS1.0 & PCI Compliance
article
How do I protect my CMS configuration file?
article
How may I password protect web directories/folders?
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Domains
article
How to change the primary domain name for a web hosting service
article
How do I create a Parked Domain in cPanel?
article
How do I create an Addon Domain in cPanel?
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VentraIP Reseller Migrations
article
Resolving email issues detected for your VentraIP reseller service
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DNS
article
How to test a website using your computer's hosts file
article
How do I customise my MX records within cPanel?
article
How can CNAME, A or TXT records be edited within cPanel?
article
How can CNAME, A or TXT records be created within cPanel?
article
What are the Synergy Wholesale cPanel web hosting nameservers?
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General
article
Managing your hosting services
article
What inclusions come with Synergy Wholesale hosting?
article
How to migrate your website(s) to Synergy Wholesale
article
How to create a hosting plan and service
article
Where are the Synergy Wholesale servers located?
article
How do I change the hosting plan of a cPanel service?
article
How do I reset a cPanel password?
article
What happens when a cPanel web hosting service reaches it's bandwidth limit?
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How do I install Wordpress?
article
How do I install Joomla?
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Backups
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Does Synergy Wholesale take backups of my cPanel hosting accounts?
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Restoring website files with Acronis
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Why is my web based offsite backup script failing?
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How do I take a backup of a cPanel hosting service?
article
How do I restore a cPanel backup?
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Troubleshooting
article
How do I clear my computers stored DNS cache?
article
How do I resolve a "Fatal error: Allowed memory size" error?
article
Installatron is returning a PHP error, what do I do?
article
How do I perform a traceroute?
article
How do I run a Ping?
article
How do I clear my browser cache?
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mail
Dedicated Email Hosting
article
Email migration requirements for Google Workspace or Gmail users
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Accessing the Halon Spam Filter log and settings for Axigen Mail
article
Creating email hosting products within WHMCS
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What is ActiveSync and how do I enable it on a plan?
article
Submitting an email migration request
article
Reset password for dedicated email hosting mailboxes
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How to obtain email headers in Axigen webmail
article
Purchasing a dedicated email hosting mailbox
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Managing mailbox settings
article
Dedicated Email Hosting Records (MX + SPF)
article
Setting Up DKIM on Dedicated Email Hosting
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Creating an email signature in Axigen
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How do I setup an alias or forwarder on a Dedicated Email Hosting account?
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Creating email hosting plans
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Are there any lock-in contracts?
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
API & WHMCS Modules
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admin_panel_settings
SSL Certificates
article
Change SSL Expiry Reminder Frequency
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Ordering an SSL Certificate
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How do I cancel an SSL Certficiate?
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Are your SSL certificates SHA-256 and what is their compatibility?
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How long does the ordering and validation process take?
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How does an SSL Certificate protect against phishing?
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Do Sectigo SSL certificates meet HIPAA standards?
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What is SSL certificate verification?
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webhook
API & WHMCS Modules
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Domain Registrar module
article
WHMCS Availability Checker Deprecation
article
Setting up .au direct with Synergy Wholesale's Domain Registrar module
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
About the advanced synchronisation functionality
article
Upgrading from the old VentraIP Wholesale WHMCS module
article
Installing the WHMCS Domain Registrar module
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Bug Reporting/Feature Requesting
article
Process for WHMCS Bug Reporting/Feature Requesting
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Account Balance Module
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Installing the WHMCS Account Balance module
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SSL Module
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Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Upgrading from an old version of the SSL module
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Installing the WHMCS SSL Module
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General
article
WHMCS Availability Checker Deprecation
article
HostBill module for Domain Management
article
Enabling Premium Domain Lookups in WHMCS
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Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
API & WHMCS Modules
article
WHMCS v6 Supported Modules
article
Where do I find your WHMCS modules?
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Hosting Module
article
Using the 'Synergy Wholesale Server Cost' widget in your WHMCS installation
article
Creating email hosting products within WHMCS
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Upgrading from an old version of the Hosting module
article
Installing the WHMCS Hosting module
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grid_view
Microsoft 365
article
Transferring an existing Microsoft 365 tenant to Synergy Wholesale
article
Setting up Microsoft 365 products with Synergy Wholesale's WHMCS Module
article
Adding your existing subscriptions from the Synergy Wholesale Management System to your WHMCS installation.
article
Microsoft 365 with Synergy Wholesale
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Microsoft 365 products
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Creating a Microsoft 365 client
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Ordering a Microsoft 365 subscription
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Configuring Microsoft 365
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Managing Microsoft 365 subscriptions
article
How do I cancel a Microsoft 365 subscription?
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Account Management
article
Setting up DKIM on white-label emails
article
Managing your account type
article
How do I get support?
article
Consolidation of .au domain names from legacy 'ventraipwholesale' accreditation
article
Where do I find a domain name certificate?
article
How do I view a list of my transactions for domain name renewals, etc?
article
How do I change my Synergy Wholesale management system password?
article
How do I lodge a complaint?
article
I have forgotten my Synergy Wholesale management system password, how do I reset it?
article
What SPF records should I set on my primary domain which dispatches emails from Synergy Wholesale?
article
How do I give you information to pass onto my clients who contact Synergy Wholesale?
article
How do I update my account contact information?
article
How do I keep my Synergy Wholesale account secure?
article
Can I enable two-factor authentication on my Wholesale System account?
article
How do I respond to my open support request?
article
Why am I seeing a 'You have been blocked for too many failed attempts' message?
article
Why am I seeing a 'Too many $_POST Requests' message?
article
How do I customise the emails which are sent to my clients?
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request_quote
Invoices
article
Managing your billing with Synergy Wholesale
article
How to Automatically Refill Synergy Account
article
Setting up monthly automated transaction reports
article
Where do I view the pricing overview?
article
How do I pay my invoice?
article
Where can I view my invoices?
article
How do I request a refund?
article
How do I view my history of account top-ups/refills?
article
How do I top up my account with prepaid credit?
article
How do I setup my default payment method?
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cancel
Cancellations
article
Are there any lock-in contracts?
article
How do I cancel an SSL Certficiate?
article
How do I cancel a domain name registration?
article
How do I cancel a web hosting service?
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API Updates
article
Update: API Documentation v3.7
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Update: API Documentation v3.9
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Update: API Documentation v3.10
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Update: API Documentation v3.11
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Update: API Documentation v3.6
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Update: API Documentation v3.4
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Update: API Documentation v3.3
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Update: API Documentation v3.2
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Update: API Documentation v3.1
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Update: API Documentation v3.0
article
Update: API Documentation v2.9
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Update: API Documentation v2.8
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Update: API Documentation v2.6
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Update: API Documentation v2.5
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Update: API Documentation v2.4
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Update: API Documentation v2.3
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Update: API Documentation v2.2
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Update: API Documentation v2.1
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Update: API Documentation v2.0
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Update: API Documentation v1.9
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Update: API Documentation v1.8
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Update: API Documentation v1.5
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Update: API Documentation v1.4
article
Update: Domains API Documentation v1.2
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autorenew
Renewal and Expiry
article
Transferring a .uk domain name to Synergy Wholesale
article
.au domain name life cycle
article
Registry reports - Object does not exist
article
How long does a domain transfer take?
article
What is the life cycle of a domain name and it's expiration process?
article
How long does it take to register a domain name?
article
My domain name is in a Redemption status, how do I renew it?
article
A domain name has stopped working and it's status is clientHold, what does this mean?
article
How do I renew a domain name?
article
What happens if I enable auto renew on a domain name within 2 weeks of expiry?
article
How do I disable auto-renew on a domain name?
article
What is a domain name auto renewal?
article
How do I enable auto-renew on a domain name?
article
How do I remain informed of expiring domain name registrations?
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