I received an auDA Complaint email about a Cancelled ABN. What do I do?

Email Subject: auDA Complaint (Cancelled ABN) for [Domain] – 14 Day Notice

This is the most common auDA complaint as you are not able to hold a .au domain name with a cancelled ABN. These cases generally arise if you move to a new ABN but do not update the Domain Name as well.

Typically these complaints can be resolved by showing a history of how your domain name was transferred to the new entity, Some documentation that auDA may request includes the following:

A Sales Document

• This shows that the domain or company was sold to the new entity, this will need to show the current ABN/ACN, and the new proposed ABN/ACN

Statutory Declaration

• This needs to outline who the domain should be transferred to and the desired outcome, this has to be signed by a Justice of the Peace.

Transfer of Domain Chain Form

• You can fill out this form here that outlines the timeline of events leading up to the transfer of the domain

If you have received an email notifying you that your domain has been suspended due to an auDA complaint, the best course of action is to respond directly to that email and request further assistance. Responding to the suspension email ensures your inquiry goes straight to the Synergy Wholesale Complaints Team.

If you cannot reply to the email, you are welcome to send a separate email to customercare@synergywholesale.com from any email address, as long as you mention the affected domain.