I received an auDA Complaint email about a Cancelled ACN. What do I do?

Email Subject: auDA Complaint (Cancelled ACN) for [Domain] – 30 Day Notice

Similar to a cancelled ABN, you cannot hold a .au Domain Name with a cancelled or deregistered ACN. These are slightly different from the Cancelled ABN cases, as:

You cannot reactivate a cancelled ACN;
The domain cannot be renewed or updated while the auDA complaint is active, and;
You must provide documentation that is dated before the ACN on the domain was deregistered.

For these cases, auDA needs to see a history of how your domain was transferred from the old entity to a new one. Some documentation you can provide to auDA includes:

A Sales Document

This shows that the domain or company was sold to the new entity, this will need to show the current ABN/ACN, and the new proposed ABN/ACN

Statutory Declaration

This needs to outline who the domain should be transferred to and the desired outcome, this has to be signed by a Justice of the Peace.

Transfer of Domain Chain Form

You can fill out this form here that outlines the timeline of events leading up to the transfer of the domain

ASIC Extracts

You can purchase an ASIC extract for the old and new entities, showing who the directors are for each if the directors are the same.

If you have received an email notifying you that your domain has been suspended due to an auDA complaint, the best course of action is to respond directly to that email and request further assistance. Responding to the suspension email ensures your inquiry goes straight to the Synergy Wholesale Complaints Team.

If you cannot reply to the email, you are welcome to send a separate email to customercare@synergywholesale.com from any email address, as long as you mention the affected domain.