Submitting an email migration request
Category: Dedicated Email Hosting
What we need
For us to complete a migration of email data over to our platform, we’ll need the following from you:
- The IP Address or Hostname of the email server that you are migrating away from
- The usernames and passwords for each of the accounts you want to migrate
There are also some special considerations, such as:
- We must be able to connect to the old email service via IMAP
- If you’re wanting emails moved from Gmail or Google Workspace, you must ensure that you have:
Submitting the request
We’ll just need this information submitted to us in an eTicket. Here are the steps:
- Login to your Synergy Wholesale account
- Click on Support Centre top the left of the page
- Click on New Request
- Fill out the form like so:
- Subject: This can really be whatever you like, but “Migration Request” is suggested
- Department: Select Support from the drop-down menu
- Service: Input the service you want to migrate to
- Description of Query: Please provide the details requested under What we need above
- Click Submit New Request