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Reset password for dedicated email hosting mailboxes

Resetting via Synergy Wholesale Management System

  1. Login to Synergy Wholesale Management System
  2. Navigate to Email Hosting > Manage
  3. Click Manage next to the domain containing the email address you need to reset the password for
  4. Click Manage next to the mailbox you want to reset the password for
  5. Click Update Mailbox Details
  6. Input and confirm the new password into the Change Password field, and then input it again in the Confirm Password field
    • Alternatively, you opt to generate a random password in the same section
  7. Click Update Details

Resetting via Axigen Webmail

This process requires you to know the existing password.

  • Login to the mailbox at
  • After signing in select the ‘Options’ menu from bottom left as pictured below, Select ‘Settings’

  •  This will bring up the screen below, select ‘Change’ next to Password Change as pictured


If you need any assistance, feel free to get in touch with us via a Support Request, Live Chat or over the phone on 03 8399 9483.

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