General

Synergy Wholesale offers both monthly and annual subscriptions for Microsoft 365 services. Here's how to change the Billing cycle: Log in to the Synergy Wholesale Management System Click on 'Microsoft 365' → 'Manage Clients' Click on the client you would like to update → 'Manage Client' Click on the subscription → 'Update Subscription' Click on the dropdown and select your desired billing cycle.

To update your Microsoft 365 license for a user, follow these steps: Log in to the Microsoft 365 Admin Center On the left-hand, select Users, then choose Active Users. Click on the user that you would like to manage the license for.

Synergy Wholesale is currently working on a new automated process where you can transfer existing Microsoft 365 tenants/clients to Synergy Wholesale. In the meantime, this process is manually handled by the Billing department via Support Request from within the Synergy Wholesale Management System.

You can now create and manage your Microsoft 365 subscriptions with Synergy Wholesale! We have created a number of FAQ articles to assist you in becoming more familiar with utilising Microsoft 365 through Synergy Wholesale.

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Once you have ordered your Microsoft 365 subscription(s),  the next step is setting up your Microsoft 365 environment. Microsoft offers a full suite of documentation to become more acquainted with getting started.  We've highlighted a few articles which we have created on getting started: Creating a Microsoft 365 client Ordering a Microsoft 365 subscription Logging into Microsoft 365 for the First Time Adding a Domain Name to Microsoft 365 Add Users and Assign Licenses in Microsoft 365

The Synergy Wholesale Management System supplies you with high-level management features for your Microsoft 365 subscriptions: Update Subscription Cancel Subscription You can utilise these management tools by navigating to the client that currently holds the subscriptions by following the steps below: Login to the Synergy Wholesale Management System. Navigate to Microsoft 365  located within the menu on the left-hand side.

Note: The below advise only applies for Synergy Wholesale partners. If your Microsoft 365 subscription is not held with Synergy Wholesale please contact Microsoft or your reseller.