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Getting Started
article
Managing and creating Additional Users
article
Configuring a white-label email address to send system templates
article
Customising your hosting view options
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Transferring your online services to Synergy Wholesale
article
Starting out with Synergy Wholesale
article
Getting to know the interface
article
How do I get support?
article
Managing your billing with Synergy Wholesale
article
Managing your hosting services
article
Ordering new services
article
How to create a hosting plan and service
article
Submitting an email migration request
article
API & WHMCS Modules
article
Using the Synergy Wholesale API
article
Setting up monthly automated transaction reports
article
Using the Synergy Wholesale Authorised Partner logo
article
How does the Wholesale System search work?
article
How do I order a cPanel web hosting service?
article
How do I top up my account with prepaid credit?
article
Setting default name servers for new domain name registrations
article
How do I register a new domain name?
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Announcements
article
Verifying if a Synergy Wholesale email is phishing or real
article
Web hosting price increase from 1 January 2024
article
Protecting yourself from phishing emails
article
WHMCS Availability Checker Deprecation
article
Invalid .au Eligibility Status
article
Individual Registrant Privacy Option (IRPO) for .nz domain names
article
New Service Status system
article
Fraud warning for all customers
article
Our WHMCS modules now support WHMCS v6!
article
Scheduled maintenance for 19 May 2015
article
Changes to our Reseller Agreement
article
Scheduled database maintenance for 29 March 2015
article
SSL Certificate SHA-2 Support
article
Announcing .rest & .bar domain names
article
AU Price Change from July 1, 2014
article
Introducing Registrant contact verification
article
New domain name extension: .io now available
article
What does SSL certificate warranty cover?
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Domain Names
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General
article
Updating contact information on a .UK domain
article
.au domain name life cycle
article
Will I need to pay to transfer my domain names to Synergy Wholesale?
article
Why is Synergy Wholesale showing up as the domain registrar in a WHOIS lookup?
article
How to transfer a single domain name into your Synergy Wholesale account
article
How do internal transfers work?
article
Setting up a whitelabel domain name interface
article
Enabling HTTPS for Synergy Wholesale partner domain name transfer and COR interfaces
article
What do the domain statuses mean?
article
How do I view a list of domain name related emails which have been sent to my client?
article
How do I manage a domain name?
article
How do I setup a Parked Domain page?
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Domain Privacy
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Is ID Protection available on .AU domain names?
article
What is ID Protection?
article
I have ID Protection enabled on a domain name, how do I see which email address it is masking?
article
Is ID Protection / Domain Privacy available for domain name registrations?
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Whois Data Verification
article
Updating contact information on a .UK domain
article
Do unverified domain name registrations still renew?
article
What do I do if a domain name has been suspended for failure to complete Registrant verification?
article
Can you tell me more about the verification notices?
article
What is the process for Registrant verification?
article
What triggers Registrant verification?
article
What is Registrant data verification?
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Bulk Actions
article
Bulk managing domain names
article
How are bulk domain name transfers completed?
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Domain Policy
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Troubleshooting .au Eligibility
article
auDA Validation Policy Changes
article
How do I resolve Eligibility Issues on my .AU Domain Name
article
Manual change of registrant (CoR) process
article
What is the AU Change of Registrant (CoR) process?
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auDA Complaints
article
What is an auDA Complaint?
article
I received an auDA Complaint email about a Cancelled ABN. What do I do?
article
I received an auDA Complaint email about a Cancelled ACN. What do I do?
article
If you received an auDA Complaint email about a domain being registered to a Trust
article
If you received an auDA Complaint email about a domain with Ineligible Details
article
If you received an auDA Complaint email about an email about an invalid .org.au or .asn.au domain
article
If you received an auDA Complaint email about a Warranty Check
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.au direct
article
Resolving Priority Category 1 .au direct domain applications
article
.au ID Verification Process
article
Transferring .au direct applications to Synergy Wholesale
article
Using the auDA Priority Status Tool for .au direct
article
What if it's the Registrant for All Domains Listed Contesting a .au Direct Domain Application?
article
Withdrawing or declining an application for a contested .au direct domain name
article
Setting up .au direct with Synergy Wholesale's Domain Registrar module
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DNS
article
How to test a website using your computer's hosts file
article
How long does DNS propagation take to complete?
article
How do I enable DNS hosting on my domain name registrations?
article
How to Set Up URL & Email Forwarding with DNS Hosting
article
What is DNS and how does it work?
article
How do I update the nameservers on a domain name?
article
How do I register a Registry Host or glue record?
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Registration
article
Transferring a .uk domain name to Synergy Wholesale
article
.au domain name life cycle
article
Registry reports - Object does not exist
article
How long does a domain transfer take?
article
What is the life cycle of a domain name and it's expiration process?
article
How long does it take to register a domain name?
article
My domain name is in a Redemption status, how do I renew it?
article
A domain name has stopped working and it's status is clientHold, what does this mean?
article
How do I renew a domain name?
article
What happens if I enable auto renew on a domain name within 2 weeks of expiry?
article
How do I disable auto-renew on a domain name?
article
What is a domain name auto renewal?
article
How do I enable auto-renew on a domain name?
article
How do I remain informed of expiring domain name registrations?
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Web Hosting
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Logs
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My website is displaying errors; are there any error logs available?
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How do I view visitor statistics for my website?
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How do I view basic logs for the latest visitors to my website?
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MySQL
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Is remote MySQL access supported?
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Is it possible to import MySQL data?
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Is it possible to export a MySQL database?
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How are MySQL databases created?
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Email
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Reset password for cPanel email mailboxes
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Security and TLS Compliance for hosting services
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Problems sending email to Hotmail addresses
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How do I create an auto responder?
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How do I setup a catch-all email address?
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I'm having email delivery issues, why is an email not being sent or received?
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How do I find email headers?
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How do I setup email forwarding?
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I am receiving an outgoing mail server error and cannot send emails, what do I do?
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How do I access webmail?
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How do I create an email account?
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What are the configuration details for setting up my email account on my computer or mobile device?
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WordPress Toolkit
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WordPress Toolkit with cPanel
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Cloning a website using WordPress Toolkit
article
Adding an existing website to WordPress Toolkit
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Manage plugins and themes using WordPress Toolkit
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How to add or remove WordPress Toolkit from a cPanel hosting service
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How to install WordPress using WordPress Toolkit
article
How to enable the Smart Update feature in WordPress Toolkit
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Advanced
article
Troubleshooting "error establishing database connection" on a WordPress site
article
Best Practices for Optimising Your Hosting Service for WordPress
article
Using Memcached, Redis and other object caching services
article
Can I provide my clients with SSH access?
article
Is it possible to block certain IP's from reaching a website?
article
How do I use PHP Selector on a Business service?
article
Can the PHP configuration be changed?
article
What is the maximum frequency which can be set for cron jobs?
article
How do I create a cron job?
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File Management
article
How to easily fix file and folder permissions for a web hosting service
article
How can directory browsing be disabled on a web hosting service?
article
How do I check disk usage of my web hosting service?
article
What is FTP?
article
How do I manage files via FTP?
article
How do I set permissions on files and folders?
article
What permissions should be set on files and folders?
article
How do I use the cPanel File Manager?
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Security
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Security measures in place on our servers
article
SSLv2 SSLv3 TLS1.0 & PCI Compliance
article
How do I protect my CMS configuration file?
article
How may I password protect web directories/folders?
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Domains
article
How to change the primary domain name for a web hosting service
article
How do I create a Parked Domain in cPanel?
article
How do I create an Addon Domain in cPanel?
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VentraIP Reseller Migrations
article
Resolving email issues detected for your VentraIP reseller service
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DNS
article
How to test a website using your computer's hosts file
article
How do I customise my MX records within cPanel?
article
How can CNAME, A or TXT records be edited within cPanel?
article
How can CNAME, A or TXT records be created within cPanel?
article
What are the Synergy Wholesale cPanel web hosting nameservers?
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General
article
Managing your hosting services
article
What inclusions come with Synergy Wholesale hosting?
article
How to migrate your website(s) to Synergy Wholesale
article
How to create a hosting plan and service
article
Where are the Synergy Wholesale servers located?
article
How do I change the hosting plan of a cPanel service?
article
How do I reset a cPanel password?
article
What happens when a cPanel web hosting service reaches it's bandwidth limit?
article
How do I install Wordpress?
article
How do I install Joomla?
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Backups
article
Does Synergy Wholesale take backups of my cPanel hosting accounts?
article
Restoring website files with Acronis
article
Why is my web based offsite backup script failing?
article
How do I take a backup of a cPanel hosting service?
article
How do I restore a cPanel backup?
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Troubleshooting
article
How do I clear my computers stored DNS cache?
article
How do I resolve a "Fatal error: Allowed memory size" error?
article
Installatron is returning a PHP error, what do I do?
article
How do I perform a traceroute?
article
How do I run a Ping?
article
How do I clear my browser cache?
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mail
Dedicated Email Hosting
article
Email migration requirements for Google Workspace or Gmail users
article
Accessing the Halon Spam Filter log and settings for Axigen Mail
article
Creating email hosting products within WHMCS
article
What is ActiveSync and how do I enable it on a plan?
article
Submitting an email migration request
article
Reset password for dedicated email hosting mailboxes
article
How to obtain email headers in Axigen webmail
article
Purchasing a dedicated email hosting mailbox
article
Managing mailbox settings
article
Dedicated Email Hosting Records (MX + SPF)
article
Setting Up DKIM on Dedicated Email Hosting
article
Creating an email signature in Axigen
article
How do I setup an alias or forwarder on a Dedicated Email Hosting account?
article
Creating email hosting plans
article
Are there any lock-in contracts?
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
API & WHMCS Modules
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SSL Certificates
article
Change SSL Expiry Reminder Frequency
article
Ordering an SSL Certificate
article
How do I cancel an SSL Certficiate?
article
Are your SSL certificates SHA-256 and what is their compatibility?
article
How long does the ordering and validation process take?
article
How does an SSL Certificate protect against phishing?
article
Do Sectigo SSL certificates meet HIPAA standards?
article
What is SSL certificate verification?
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API & WHMCS Modules
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Domain Registrar module
article
WHMCS Availability Checker Deprecation
article
Setting up .au direct with Synergy Wholesale's Domain Registrar module
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
About the advanced synchronisation functionality
article
Upgrading from the old VentraIP Wholesale WHMCS module
article
Installing the WHMCS Domain Registrar module
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Bug Reporting/Feature Requesting
article
Process for WHMCS Bug Reporting/Feature Requesting
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Account Balance Module
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Installing the WHMCS Account Balance module
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SSL Module
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Upgrading from an old version of the SSL module
article
Installing the WHMCS SSL Module
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General
article
WHMCS Availability Checker Deprecation
article
HostBill module for Domain Management
article
Enabling Premium Domain Lookups in WHMCS
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
API & WHMCS Modules
article
WHMCS v6 Supported Modules
article
Where do I find your WHMCS modules?
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Hosting Module
article
Using the 'Synergy Wholesale Server Cost' widget in your WHMCS installation
article
Creating email hosting products within WHMCS
article
Tasks handled by our modules and what you still need to do via Synergy Wholesale
article
Upgrading from an old version of the Hosting module
article
Installing the WHMCS Hosting module
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grid_view
Microsoft 365
article
Transferring an existing Microsoft 365 tenant to Synergy Wholesale
article
Setting up Microsoft 365 products with Synergy Wholesale's WHMCS Module
article
Adding your existing subscriptions from the Synergy Wholesale Management System to your WHMCS installation.
article
Microsoft 365 with Synergy Wholesale
article
Microsoft 365 products
article
Creating a Microsoft 365 client
article
Ordering a Microsoft 365 subscription
article
Configuring Microsoft 365
article
Managing Microsoft 365 subscriptions
article
How do I cancel a Microsoft 365 subscription?
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Account Management
article
Setting up DKIM on white-label emails
article
Managing your account type
article
How do I get support?
article
Consolidation of .au domain names from legacy 'ventraipwholesale' accreditation
article
Where do I find a domain name certificate?
article
How do I view a list of my transactions for domain name renewals, etc?
article
How do I change my Synergy Wholesale management system password?
article
How do I lodge a complaint?
article
I have forgotten my Synergy Wholesale management system password, how do I reset it?
article
What SPF records should I set on my primary domain which dispatches emails from Synergy Wholesale?
article
How do I give you information to pass onto my clients who contact Synergy Wholesale?
article
How do I update my account contact information?
article
How do I keep my Synergy Wholesale account secure?
article
Can I enable two-factor authentication on my Wholesale System account?
article
How do I respond to my open support request?
article
Why am I seeing a 'You have been blocked for too many failed attempts' message?
article
Why am I seeing a 'Too many $_POST Requests' message?
article
How do I customise the emails which are sent to my clients?
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Invoices
article
Managing your billing with Synergy Wholesale
article
How to Automatically Refill Synergy Account
article
Setting up monthly automated transaction reports
article
Where do I view the pricing overview?
article
How do I pay my invoice?
article
Where can I view my invoices?
article
How do I request a refund?
article
How do I view my history of account top-ups/refills?
article
How do I top up my account with prepaid credit?
article
How do I setup my default payment method?
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Cancellations
article
Are there any lock-in contracts?
article
How do I cancel an SSL Certficiate?
article
How do I cancel a domain name registration?
article
How do I cancel a web hosting service?
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API Updates
article
Update: API Documentation v3.7
article
Update: API Documentation v3.9
article
Update: API Documentation v3.10
article
Update: API Documentation v3.11
article
Update: API Documentation v3.6
article
Update: API Documentation v3.4
article
Update: API Documentation v3.3
article
Update: API Documentation v3.2
article
Update: API Documentation v3.1
article
Update: API Documentation v3.0
article
Update: API Documentation v2.9
article
Update: API Documentation v2.8
article
Update: API Documentation v2.6
article
Update: API Documentation v2.5
article
Update: API Documentation v2.4
article
Update: API Documentation v2.3
article
Update: API Documentation v2.2
article
Update: API Documentation v2.1
article
Update: API Documentation v2.0
article
Update: API Documentation v1.9
article
Update: API Documentation v1.8
article
Update: API Documentation v1.5
article
Update: API Documentation v1.4
article
Update: Domains API Documentation v1.2
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autorenew
Renewal and Expiry
article
Transferring a .uk domain name to Synergy Wholesale
article
.au domain name life cycle
article
Registry reports - Object does not exist
article
How long does a domain transfer take?
article
What is the life cycle of a domain name and it's expiration process?
article
How long does it take to register a domain name?
article
My domain name is in a Redemption status, how do I renew it?
article
A domain name has stopped working and it's status is clientHold, what does this mean?
article
How do I renew a domain name?
article
What happens if I enable auto renew on a domain name within 2 weeks of expiry?
article
How do I disable auto-renew on a domain name?
article
What is a domain name auto renewal?
article
How do I enable auto-renew on a domain name?
article
How do I remain informed of expiring domain name registrations?
Search all articles in Synergy Wholesale Support Centre
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Getting Started
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Ordering new services
Getting Started
·
November 12, 2021
·
1 minute read
Ordering new services
We’ve made a range of articles to assist you in becoming familiar with how you order new services using the Synergy Wholesale Management System.
Ordering a web hosting service
Registering a domain name
Transferring a domain name to Synergy Wholesale
Ordering an email hosting service
Ordering an SSL Certificate
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