Cancellations

There are no minimum obligations for you to retain your Synergy Wholesale partner account and no set periods of contracts that may require you to have a minimum duration on your active services. All of Synergy Wholesale's hosting services are not locked-in.

SSL certificates are purchased and generated for a set period of time, similar to domain name registrations. These are processed via a third-party, Sectigo, and cannot be reversed or refunded once issued.

Typically domain name registrations are simply allowed to lapse as opposed to cancelling them. However, Partners do have the ability to place a domain name into a PendingDelete status which will delete the domain name and purge the name back into the public pool.

Cancelling a hosting service for one of your clients is an entirely automated process; you may complete this either via your Synergy Wholesale System account as well as through the use of the API or WHMCS plugin. To cancel a web hosting service through the online interface: Log in to your Synergy Wholesale System account.