Web Hosting

Email passwords for cPanel mailboxes can be updated and reset by following the steps below. Log in to your cPanel service.

There are a few reasons that you might receive an "error establishing database connection" message from your WordPress installation. Here are some of the causes, and how to fix them.

The process to reset your email account’s password is different, depending on what kind of email account/service you have with us. Below will be the steps on how to reset your email password within cPanel.

To ensure you get the most out of your hosting service and that your WordPress site runs smoothly, it's helpful to check these best practices. By following these tips, you can enhance your site's performance and resolve common issues.

Using the Synergy Wholesale Management System, partners can customise their hosting management view at any time by navigating to the 'Hosting View Options' page of your account - https://manage.synergywholesale.com/home/user/options Customising your hosting view will simplify access to the tools and information that is important to you. You can choose from the following items to display when managing your hosting services: cPanel Username Service Details This will list the hosting package you have allocated to the hosting service, and it will also display the allocations of your hosting package supplies for your hosting service when you hover over this field.

If you have a VentraIP Reseller service, you may find yourself using our migration tool to simplify your migration path to Synergy Wholesale. When using this tool, our system may have detected some email addresses within your cPanel accounts using mail connections that need attention to move to Synergy Wholesale.

Please note: These are general steps you can take to create a staging sub-domain in cPanel and copy a website over to it. However, please keep in mind that there might be some extra steps we cannot cover in this guide on any changes you may need to make, that might be specific to your website or CMS (WordPress, Magento, Joomla, etc).

The Synergy Wholesale Management System is the gateway to managing all of your wholesale services. With the Synergy Wholesale Management System, you can manage all of your services within one location.

Over the next few months, we will be migrating our legacy hosting services to newer current-generation hardware. This is due to the legacy servers reaching their end of life period.

From 2021, all of Synergy Wholesale hosting services are now compliant with the latest Payment Card Industry Data Security Standards (PCI DSS). By being compliant, we are ensuring that we maintain a safe and secure environment for your hosting services.

Some of the awesome features on all of our shared hosting accounts include: Unlimited Bandwidth Unlimited Email Accounts Unlimited MariaDB Databases 300,000 Inode Limit Unlimited Addon Domains 1000 Emails Per Hour Unlimited Subdomains AutoSSL SSL Certificates Unlimited Parked Domains Acronis Hourly Backups Unlimited FTP Accounts Fortinet Hardware Firewall

What can we do? Synergy Wholesale provides a free migration service, where we can move website files, databases and email data over for you.

We allow you to create your own hosting packages and assign them to new cPanel accounts. Creating a hosting plan Log in to your Synergy Wholesale account.

cPanel's WordPress toolkit allows you to easily create and manage your WordPress websites, using the following key features: One-click Install WordPress Scan for existing WordPress installations and manage them from the WP Toolkit interface Security Advisor with ImunifyAV Code Protection Scan all of your websites for security risks, if detected the Security Advisor can also resolve the security risks with a click of a button. Smart Update functionality Automatically test updates for themes, plugins, languages, and WordPress itself in a completely safe environment at no risk to your live website.

If you haven't already installed or imported an installation into cPanel's WordPress Toolkit, you will need to do that first. Here are the steps you need to take to clone an existing WordPress installation.

Adding an existing website to cPanel's website toolkit is easy! Here's how: Login to your Synergy Wholesale account Click on Hosting to the left of the page Click on Manage  Click on the web hosting service you want to login to Click on the Maintenance tab in the drop-down menu Click cPanel Login Click on WordPress Toolkit under the Applications header Click Scan After you click Scan, cPanel will automatically detect WordPress installations that exist inside your files, and add them to the WordPress Toolkit.

cPanel's WordPress Toolkit offers a simple interface that allows you to manage plugins and themes for your WordPress installations. Managing Plugins Activating, Deactivating, Uninstall and Update In the plugins tab, you can easily select single or multiple plugins, then opt to Activate, Deactivate, Uninstall and Update them.

Adding WordPress Toolkit From Wednesday the 28th of August 2024 WP-Toolkit is now included by default in all cPanel hosting services at no additional cost. Wp-Toolkit will be active and accessible in all cPanel plans with no further action required for both new and legacy plans.

cPanel's new WordPress Toolkit feature allows you to quickly and easily install WordPress. Here are the steps you need to take: Login to your Synergy Wholesale account Click on Hosting to the left of the page Click on Manage  Click on the web hosting service you want to login to Click on the Maintenance tab in the drop-down menu Click cPanel Login Click on WordPress Toolkit under Applications.

What is Smart Update? Smart Update is a feature that allows you to test updates to your website, its plugins and themes without actually affecting the website itself.

Our web hosting services don't have Memcached, Redis, or any other object caching service installed. However, we do have the Redis and Memcached PHP modules installed on our shared hosting platform, which means we do support the ability to connect to a 3rd party object caching services.

We have a simple and easy to use Permissions Fixer tool available for cPanel web hosting services. If you'd like to use the tool, here are the steps you need to take: Login to your Synergy Wholesale account Click on Hosting Click on Manage Click on the service you want to fix file/folder permissions for Click Configure Click Permissions Fixer Click Fix Permissions

Before proceeding Make sure you also update any website hosted on the service to work with the new domain name Ensure that the domain name you are changing the primary domain to, is not already setup as an Addon Domain or Alias Changing the primary domain name Login to your Synergy Wholesale account Click on Hosting Click on Manage Click on the service you want to change the primary domain for Click on Maintenance Click Change Primary Domain Input the new domain name Click Change Primary Domain

On top of being PCI Compliant, we have a number of security measures in place to help ensure that our servers are as secure as possible. The following key security measures are in place: Fortinet Hardware Firewalls Corero DDOS Mitigation Mod Security (Web Applications Firewall) CXS CSF and LFD CloudLinux and CageFS Our platform is also backed by our 24/7 Australian based support team, that monitor our servers and respond to any alerts.

There are no minimum obligations for you to retain your Synergy Wholesale partner account and no set periods of contracts that may require you to have a minimum duration on your active services. All of Synergy Wholesale's hosting services are not locked-in.

All of the Synergy Wholesale servers are located in the NextDC Data Centers in Macquarie Park, Sydney.

This method involves making a small adjustment to your computer's Hosts file. Doing this will essentially trick your computer into loading data for a requested site from the server IP address you provide in the hosts file rather than looking up where the domain points to on the internet from it’s nameservers.

If you would like to enable Auto SSL on a hosting service, here are the steps: Login to your Synergy Wholesale account Click on Hosting in the navigation menu to the left Click Manage Click on the service you want to enable AutoSSL on Click on Configure in the drop down menu Click on AutoSSL Click Start AutoSSL Check

What is SSLv2,  SSLv3 & TLS 1.0? SSL (Secure Socket Layer) & TLS (Transport Layer Security) are two methods of security that sites and email use to keep your data encrypted and safe, it’s what puts the ‘s’ in https://.

Railgun and the Cloudflare plugin for cPanel was removed from our fleet of servers. This FAQ article will outline why, what steps you can take to continue using Cloudflare, and any other information you may need to know.

All of our hosting plan backups are taken automatically by an application named Acronis. Even though this is in place, we still strongly recommend that all Partners take and store their own backups on a remote host or local computer.

This guide applies to any hosting accounts on our newer hosting plans and servers ONLY. If the desired service is still on an EW/BW plan this guide is not applicable and you’ll need to utilize a personal backup or contact support to potentially use our DRP backups for a fee.

This guide applies to any hosting accounts on our newer hosting plans and servers ONLY. If the desired service is still on an EW/BW plan this guide is not applicable and you'll need to utilize a personal backup or contact support to potentially use our DRP backups for a fee.

The following information is for customers who may be experiencing problems sending emails to Hotmail users. Can you send email from Synergy Wholesale servers to Hotmail?

cPanel web hosting services which are already active may be upgraded or downgraded as required through the Synergy Wholesale System, API and WHMCS plugin. To complete a plan change using the web interface, follow these steps: Login to your Synergy Wholesale System account.

Yes, you can. To enable jailed SSH access on a per-service basis you may do so via the Synergy Wholesale System, API or WHMCS.

Resetting of a cPanel password in the event it has been forgotten may be completed either via the Synergy Wholesale System, API or WHMCS. To reset it through the web interface please follow these instructions: Login to your Synergy Wholesale System account.

If you have recently moved to us from another web host, migrated between servers or you've changed a DNS entry, you may need to clear your DNS cache to remove a stale DNS record. Whilst clearing your DNS cache will more often than not correct a DNS related issue, if your ISP (internet service provider) still has a DNS cache of their own you will have to wait for that to flush as well which is beyond your control.

Yes it is possible to block certain IP's from reaching a website; this may include bots or individuals you don't want to reach it, or even whole countries. To configure your IP Blocking: Login to cPanel.

If you don't want people being able to browse directories when there is no index page in place, you can easily disable directory browsing via cPanel. Login to cPanel.

Sometimes when using various PHP Content Management Systems; such as Wordpress, you may encounter errors stating that you have exceeded the PHP memory limit. The error can look very similar to this: Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 71 bytes) in /home/user/public_html/index.php on line 744 The above error is very simply to overcome through increasing your PHP memory limit.

If Installatron returns an error similar to this "Installatron cannot install to an account that is having PHP errors. Please contact your provider" this can be caused by a number of things.

An important feature of our Business web hosting services is the use of LiteSpeed Web Server as a better performing web server alternative. In the event you wish to use PHP Selector on your LiteSpeed based Business service to select a non-default PHP version, you'll need to make a few small changes to your hosting environment.

Yes, you can change the configuration of the PHP environment using the PHP Selector on a per-cPanel web hosting service basis. Changing PHP Version, Settings, and Extensions Within cPanel, the PHP Selector allows you to adjust both the PHP version running on your hosting service and the loaded PHP modules.

A traceroute provides us with data on the route your computer/internet provider is taking to reach our server (essentially which roads it's taking). To conduct a traceroute please follow the instructions below.

A ping tests the connection between two networks (your computer and our hosting server) by sending packets to a host and then reporting the time it takes to get a response This allows us to see where your computer is going looking for the website (the IP), if you're reaching our server, and if there's any dropped packets. To conduct a ping please follow the instructions below.

If your cPanel service goes over the assigned bandwidth limit, it will be suspended by the system automatically.  Bandwidth usage resets on the first of every month.

The auto-responder in cPanel allows you to automatically send response messages. This can be useful when the recipient is unavailable.

cPanel has a built in feature for checking your disk usage. In the left hand menu of cPanel it will display total disk usage of your limit, however if you require a breakdown of where the consumption lies cPanel provides this functionality through a special tool: Login to cPanel.

A catch-all (default) email address in cPanel is an address that will 'catch' any mail that is sent to an invalid email address for your domain. All mail that is sent to an address that does not exist will be send to the default address.

Wordpress is a very powerful PHP-based CMS which makes managing your website easy with a raft of plugins, themes and tutorials available across the internet. To install it: Login to cPanel.

Joomla is a very powerful PHP-based CMS which makes managing your website easy with a raft of plugins, themes and tutorials available across the internet. To install it: Login to cPanel.

Each time you visit a website your web browser will cache some of the data (that is, it stores it), to allow for quicker loading in future so it doesn't have to download the sames files all over again. Sometimes this can cause issues where you're making changes to your website on the server, but your browser might not necessarily instantly see that.

Protecting your CMS configuration file(s) is critical in maintaining security of your website. Many common CMS scripts have a configuration file which contains your database, database user and password; meaning it's both a gateway to ensuring your website continues to function, but also a means of hacking.

It is possible to add password protection to your web directories/folders, making it easy to lock things down whilst in development or when keeping pages away from the general public. Using password protection will set a username and password prompt for accessing a particular directory in web browsers.

If you're having issues with sending an email to a particular individual, or an email isn't coming through as expected, cPanel will give you the option to look at the mail logs. Login to cPanel.

The best option is often to look at error logs compiled by your website script, however this isn't always possible. Within cPanel there is limited availability to view Apache/LiteSpeed error logs, to find these: Login to cPanel.

cPanel includes powerful visitor statistic tracking options; Awstats, Analog and Webalizer. Perhaps the most feature rich option is Awstats and to use it simply: Login to cPanel.

Within your cPanel web hosting service you may view logs for the last 300 visitors, or page loads, to your website. Login to cPanel.

FTP stands for File Transfer Protocol. This is the most common way to upload and download files from your web hosting service.

FTP is an important part of managing files within a cPanel web hosting service as it provides flexibility in adding, removing and managing files and folders. For FTP use we recommend the popular free client, FileZilla, as it's both easy to use and reliable.

As per the article "What permissions should be set on files and folders?", it's important to have the appropriate file and folder permissions set. Modifying permissions with FileZilla FileZilla is a popular free FTP client which is used to upload, download and manage website files/folders.

Within linux file systems all stored files and folders are assigned traditional unix permissions; these tell the server which users and groups can read, write and execute each individual item. Setting these appropriately is key to ensure data remains secure.

Within cPanel web hosting services is a File Manager tool which can be used to manage files located within your service. It allows for the adding and removal, moving, renaming, and editing of files within the cPanel hosting service.

Email headers can be very important in understanding any email delays or bouncebacks. Email headers will often provide crucial information when you're troubleshooting these issues with your clients.

Within your cPanel hosting service you are able to setup an email forward, either to another @domain.com email address or to another email provider such as gmail. For email you may forward emails from your sales@domain.com hosted email address to your personalemail@gmail.com address.

Typically outgoing mail server errors indicate an issue with sending email; this is often the result of a misconfiguration in your email client or your ISP blocking important ports. We recommend using your ISP's outgoing mail server in your email client, as this works around any port blocking they may have in place.

Webmail access is available with cPanel hosting services where email accounts have been created. First, make sure your email account is setup, You can access your webmail at any time by typing out the following address, and replacing yourdomain.com/webmail with your own domain name: This will present you with a login prompt where you enter the full email address to be accessed, along with its password.

Email accounts are created through the cPanel interface, the steps to do this are: Login to cPanel. Go to the Email Accounts icon.

To setup your email account in your email application you're often best to run through it's email account setup wizard to cross off the steps. First make sure your email account is setup, then proceed into your preferred email client either on your computer, tablet or mobile device and run through the setup wizard.

A parked domain allows you to point a domain name at the content of your primary domain name; this is useful where it's supposed to show the same website or you just wish to temporarily point it to a website. Parked domains aren't designed to show their own unique content, but simply draw content from another domain name hosted from your service.

What is an Addon domain? An addon domain allows you to host additional separate websites from within the one hosting service.

Yes, remote MySQL access is supported for the purposes of assisting in development from your local PC using a database manager such as Navicat or Dreamweaver. To enable Remote MySQL access please follow these steps: Log in to your Synergy Wholesale System account.

Yes, the easiest way to import your MySQL data is through phpMyAdmin; assuming you have an SQL, XML, OpenDocument Spreadsheet, CSV, MediaWiki Table, ESRI Shape File filetype in the correct format - typically you will use a .SQL. To import your data you will complete the following steps: Login to cPanel.

Yes, the easiest way to export a MySQL database is through phpMyAdmin. To do this: Login to cPanel.

As this is a cPanel web hosting platform, databases can only be created through the cPanel interface - they cannot be created through command line nor phpMyAdmin. The easiest way to create a new MySQL database and user is to utilise the MySQL Database Wizard.

If you're using the Synergy cPanel web hosting nameservers you may wish to customise your MX records; to add, remove or edit records as required. To add a new record Login to cPanel.

If you're using the Synergy cPanel web hosting nameservers, you may wish to edit your CNAME, A or TXT records contained within your DNS zone. To do this: Login to cPanel.

If you're using the Synergy cPanel web hosting nameservers, you may wish to add additional CNAME, A or TXT records to your DNS zone. To do this: Login to cPanel.

Any cPanel Hosting Services set up under your Synergy Wholesale account will be assigned to one of our server clusters which use different nameservers per cluster. You can determine which cluster a service is a part of by reviewing the overview after searching the domain of the hosting service within the Synergy Frontend.

If you're using a Business cPanel web hosting service, where Litespeed Web Server is in use, you may experience issues in using your web based backup scripts whereby the script will time-out before the backup can be completed and transferred. This can include wpbackup, Backup Buddy and other such 3rd party backup tools being used to generate and shift backups to offsite locations such as Dropbox or Amazon.

Taking a backup of cPanel hosting services periodically is an excellent idea and it covers you in the unlikely event of data loss. Taking a backup is a very easy process which provides peace of mind.

There are three options for restoring cPanel backups. Generating and restoring a home directory backup Within cPanel you have the option to go to the Backup icon where you may generate a copy of the home directory.

When configuring your new cron job, please consider the maximum allowed frequency as stated within the Synergy Wholesale Acceptable Use Policy (AUP). The maximum allowed frequency in accordance with our AUP  is 15 minutes, running cron jobs in intervals less than 15 minutes would be in breach our Acceptable Use Policy which would risk suspension of said service.

To create a cron job in cPanel is quite easy, yet it provides excellent functionality by allowing the execution of scripts at set times. Login to cPanel.